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“Fantastic Staff”

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Sprowston Manor Marriott Hotel & Country Club
Ranked #1 of 1 Hotels in Sprowston
Certificate of Excellence
Whitchurch, United Kingdom
Level 6 Contributor
144 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
“Fantastic Staff”
Reviewed 18 May 2014 via mobile

Stayed at this Hotel during a weekend break in Norfolk, first impression was that it was very clean and tidy, we ate in the restaurant on both nights something that we very rarely do, again a very good standard of catering.

But the most outstanding memory of the weekend at the Hotel were the the staff, the whole team are a credit to Marriott friendly conversation, attentive service, every member that we came into contact were a wonderful advert for the Marriott Group.

Stayed May 2014, travelled as a couple
Helpful?
1 Thank FrankJ123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,037 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (195)
Date | Rating
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  • German first
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English first
Windsor, United Kingdom
Level 4 Contributor
33 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 18 May 2014

In 30 years of travelling the world on business and pleasure this was quite the the worst experience I have ever had with Reception. Downgraded from the Studio we had booked for two nights to possibly the worst room in the Hotel due to the fact I had 2 beds preferred on my Marriott Rewards profile,told it was ' my fault' and that I could ' take it or leave it 'and what did they expect the Hotel to do .Manager was totally out of her depth. 45 mins of negotiation brought recompense that was duly delivered by the Hotel but this should have been offered immediately.
As for the Hotel, it was as one would expect ,slightly showing its age with a disappointing breakfast.
However Restaurant was excellent and our Suite on the Second night superb.

Room Tip: Suites are great, Standard Rooms small, confirm your booking !!!!
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank P H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew D, Manager at Sprowston Manor Marriott Hotel & Country Club, responded to this review, 21 May 2014
Thank you for taking the time to share your comments on Trip Advisor.

As I mentioned in my previous email to you I cannot apologise enough for the errors made with your reservation and in the way it was handled by my team. I have made certain all of our Reception and Management team have been retrained in how to better respond and resolve situations involving unforeseen over bookings. Thank you for sharing your positive feedback with regards to your dinner experience on the second night and your satisfaction with the suite that you stayed in.

I hope we do have an opportunity to welcome you back to Sprowston Manor in the not too distant future.

Once again my apologies and best regards

Andrew
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rugby, United Kingdom
Level 5 Contributor
70 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 16 May 2014

A. Group of us want to Sprowston Manor for 3 days golfing . The weather was somewhat to be desired,the golf course was in good condition the greens were good and fast. Leisure facility's were clean and very friendly, food was good, would go back again for golf or just stay.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Graham W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norwich, United Kingdom
Level 6 Contributor
302 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
Reviewed 15 May 2014

We had lunch here on a previous occasion and our son who was visiting us from London ask to have lunch at Sprowston Manor and we were not disappointed Very good and attentive service with excellent food. A very warm and friendly atmosphere and we can recommend this highly.
The homemade sorbets and icecreams are superb and because we mentioned this to our waiter the chef came to see us and explained his recipes--that is what we call excellent service! It is worth giving praise where it is due.
Next time we will book a room and experience dinner and the accommodation.

  • Stayed April 2014, travelled with family
    • Value
    • Service
Helpful?
Thank Hackford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Skegness, United Kingdom
Level 5 Contributor
75 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 14 May 2014

We stayed at Sprowston Manor for our 25th wedding anniversary and were surprised and delighted when we were upgraded to the Spencer Suite....it was fabulous. Hotel facilities are very good although we didn't use the spa on this trip, but I have used the spa facilities on a previous visit with some girl friends for a hen night. Looking forward to returning again at dome time.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarah H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oxford, Ohio
Level 6 Contributor
303 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
Reviewed 7 May 2014

Stayed only one night, but if one had the flexibility spending a few days would be ideal, not only to enjoy the hotel and its facilities but also to explore Norwich and the Broads. Most guests appeared to be in the area on business, but an attractive pool and golf course awaited those who could spare the time. We found the hotel welcoming; the room (317) spacious and well appointed, with a bathroom that had modern fixtures and counter space that allowed you to spread out your toiletries. Also had the best towels, and particularly the washcloths, we have found at a Marriott. Breakfast buffet had a large assortment of items, suited to almost any taste. Sprowston Manor’s park-like setting is a relaxing alternative to the congestion of Norwich, and the hotel offers a wide range of activities or simply comfortable accommodations for those quickly passing through the area.

  • Stayed April 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Oxford1809
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norwich, United Kingdom
1 review
Reviewed 7 May 2014

We booked the Suffolk Suite for our family Wedding Anniversary celebrations, 100 years in total, a combined Diamond Anniversary and a Ruby Anniversary party to which we invited over 120 people. All the staff from the Sales Agent, Kirstie, Paul the Function Room Manager and all the catering staff were excellent. The food was perfect and we were well catered for, every detail was perfectly arranged and all our guests commented on such a superb and wonderful buffet lunch. We were also very lucky with the weather as we were able to have photographs taken outside in the beautiful gardens and grounds and those who wanted to could play croquet on the lawn. We can thoroughly recommend Sprowston Manor to anyone who has a 'special' celebration to arrange.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Jennifer B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sprowston Manor Marriott Hotel & Country Club

Property: Sprowston Manor Marriott Hotel & Country Club
Address: Wroxham Road | Sprowston Park, Sprowston, Norwich NR7 8RP, England
Region: United Kingdom > England > East Anglia > Norfolk > Norwich > Sprowston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Sprowston
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sprowston Manor Marriott Hotel & Country Club 4*
Number of rooms: 94
Official Description (provided by the hotel):
Enjoy a luxury countryside escape at the Sprowston Manor Marriott Hotel & Country Club. Located in Norwich, England, our guest rooms offer a seamless blend of historic elegance and modern comfort. We offer a world-class golf course, on-site spa and a variety of event venues, perfect for any travel needs. Book a memorable vacation at our hotel now. ... more   less 
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Also Known As:
Marriott Norwich
Norfolk Marriott
Sprowston Manor Marriott Hotel & Country Club Norfolk

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