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“Luxury everywhere!” 5 of 5 bubbles
Review of Sprowston Manor Marriott Hotel & Country Club

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Sprowston Manor Marriott Hotel & Country Club
Ranked #1 of 1 Hotels in Sprowston
Certificate of Excellence
Kent
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Luxury everywhere!”
5 of 5 bubbles Reviewed 28 May 2014

We have stayed here twice,the first as it had a golf course for my husband and son, and then as it had a swimming pool and leisure facilities that we could all enjoy. On arrival the reception is luxurious feeling, and great to be able to see the pool straight away. There is a butler who both times was lovely, the first time we stayed he took our bags to our room and the second time he gave the children colouring packs which was a lovely touch. Rooms are lovely, after staying here twice they actually booked us into the same room which was great as it overlooked the course. The breakfast is nothing other than 5 star plus. Staff were so polite and got to know us as each time we stayed 3 and 4 nights. It was nice for someone to remember us as individuals and not just people they are doing a job for. The food was divine, everything thought of for breakfast and more. Our children liked to have muffins as they're deserts each morning for breakfast! The golf course is lovely even for mum and pushchair to walk round with the masters of golf whilst they are playing. Beautiful surroundings. We have stayed here twice and also somewhere near enough identical to this hotel looks wise from the outside in Norwich! In my mind though sprowston manor knocks their socks off with service and everything. If you wondering where then go to then here is just no 1 in my mind.

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank KentLoulabelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Davina M, PA to General Manager at Sprowston Manor Marriott Hotel & Country Club, responded to this review, 2 June 2014
Thank you for taking the time to review our hotel on Trip Advisor.
We are happy to hear that you enjoyed all of our facilities during your recent stay with your family from golf course to swimming pool and dining facilities. We are also delighted to hear that your arrival experience was memorable and we will share your great feedback with our chef and service team.
Looking forward to welcoming you and your family back to the “Manor” in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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967 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (185)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Letchworth, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 28 May 2014

Have stayed at this hotel several times and decided to spend our anniversary weekend there. The staff are always very attentive and nothing is too much trouble, often going above and beyond to ensure a pleasurable stay.

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank hazelbarnham1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Davina M, PA to General Manager at Sprowston Manor Marriott Hotel & Country Club, responded to this review, 2 June 2014
Thank you for taking the time to review our hotel on Trip Advisor.
We are really happy that you decided to celebrate your Anniversary weekend at the Sprowston Manor. We thank you for your loyalty to the “Manor” and we will share your pleasant feedback to our all of our staff and we hope to welcome you back to the hotel for any future occasions.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Knaresborough, N.Yorks
Level Contributor
44 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed 24 May 2014

Stayed for one night only to break up a long journey. Hotel is set in lovely grounds containing what appeared to be a well maintained golf course. I arrived early but was pleased to be able to immediately check in. The receptionist was very friendly and efficient and formalities were worked through in quick order. The room was well maintained and contained all the facilities you would expect from a Marriott hotel. The common areas were well furnished and comfy. Bed was very comfortable and I enjoyed a good night's sleep. Overall a good hotel with efficient and friendly staff.

  • Stayed April 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank PhilMunt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Davina M, PA to General Manager at Sprowston Manor Marriott Hotel & Country Club, responded to this review, 2 June 2014
Thank you for taking the time to review our hotel on Trip Advisor.
We are pleased to hear that we accommodated your requests for an early check in. Thank you for your lovely comments regarding our golf course and we hope to welcome you back to the Sprowston Manor again soon.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
peterborough, uk
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 bubbles Reviewed 23 May 2014

We stay at sprowston manor 2/3 times per year as a family and would not hesitate to recommend. Our most recent visit in May 2014 promoted this review as although staff are always fantastic this time it warrants a review! A special mention to all of the reception staff & porter, nothing was too much trouble. We were travelling with our 3 month old and 3 year old and they went the extra mile to ensure we had everything we needed and our children were happy. Happy children - happy parents!
Rooms are spotless with huge beds- there was no cot on arrival, but one was sent to the room Within a minute of requesting. Had a problem with the sink plug- again maintenance Rectified the problem immediately.
Breakfasts plentiful- something for everyone.
Swimming pool is great for families although does get very busy - but we made a 7am. It's and had the pool to ourselves which my toddler loved. I imagine guests without children could find it too noisy ( we did travel at the weekend)
We visited Zest restaurant a couple of times- laid back comfortable atmosphere although quite expensive for the standard of food.
No doubt we will be returning in a few months!

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Claire C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Davina M, PA to GM Manager at Sprowston Manor Marriott Hotel & Country Club, responded to this review, 2 June 2014
Dear Claire

Thank you for taking the time to post your review on Trip Advisor.
It was lovely to welcome you back to Sprowston Manor and we appreciate your loyalty and we will share your great feedback to all of our team. We are pleased to hear your lovely comments regarding our rooms and we do hope to welcome you back to the “Manor” soon.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Whitchurch, United Kingdom
Level Contributor
127 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 bubbles Reviewed 18 May 2014 via mobile

Stayed at this Hotel during a weekend break in Norfolk, first impression was that it was very clean and tidy, we ate in the restaurant on both nights something that we very rarely do, again a very good standard of catering.

But the most outstanding memory of the weekend at the Hotel were the the staff, the whole team are a credit to Marriott friendly conversation, attentive service, every member that we came into contact were a wonderful advert for the Marriott Group.

Stayed May 2014, travelled as a couple
Helpful?
1 Thank FrankJ123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Windsor, United Kingdom
Level Contributor
33 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed 18 May 2014

In 30 years of travelling the world on business and pleasure this was quite the the worst experience I have ever had with Reception. Downgraded from the Studio we had booked for two nights to possibly the worst room in the Hotel due to the fact I had 2 beds preferred on my Marriott Rewards profile,told it was ' my fault' and that I could ' take it or leave it 'and what did they expect the Hotel to do .Manager was totally out of her depth. 45 mins of negotiation brought recompense that was duly delivered by the Hotel but this should have been offered immediately.
As for the Hotel, it was as one would expect ,slightly showing its age with a disappointing breakfast.
However Restaurant was excellent and our Suite on the Second night superb.

Room Tip: Suites are great, Standard Rooms small, confirm your booking !!!!
See more room tips
  • Stayed April 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank P H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew D, Manager at Sprowston Manor Marriott Hotel & Country Club, responded to this review, 21 May 2014
Thank you for taking the time to share your comments on Trip Advisor.

As I mentioned in my previous email to you I cannot apologise enough for the errors made with your reservation and in the way it was handled by my team. I have made certain all of our Reception and Management team have been retrained in how to better respond and resolve situations involving unforeseen over bookings. Thank you for sharing your positive feedback with regards to your dinner experience on the second night and your satisfaction with the suite that you stayed in.

I hope we do have an opportunity to welcome you back to Sprowston Manor in the not too distant future.

Once again my apologies and best regards

Andrew
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rugby, United Kingdom
Level Contributor
70 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 16 May 2014

A. Group of us want to Sprowston Manor for 3 days golfing . The weather was somewhat to be desired,the golf course was in good condition the greens were good and fast. Leisure facility's were clean and very friendly, food was good, would go back again for golf or just stay.

  • Stayed May 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Graham W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sprowston Manor Marriott Hotel & Country Club

Property: Sprowston Manor Marriott Hotel & Country Club
Address: Wroxham Road | Sprowston Park, Sprowston, Norwich NR7 8RP, England
Region: United Kingdom > England > East Anglia > Norfolk > Norwich > Sprowston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Sprowston
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sprowston Manor Marriott Hotel & Country Club 4*
Number of rooms: 94
Official Description (provided by the hotel):
Enjoy a luxury countryside escape at the Sprowston Manor Marriott Hotel & Country Club. Located in Norwich, England, our guest rooms offer a seamless blend of historic elegance and modern comfort. We offer a world-class golf course, on-site spa and a variety of event venues, perfect for any travel needs. Book a memorable vacation at our hotel now. ... more   less 
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Also Known As:
Marriott Norwich
Norfolk Marriott
Sprowston Manor Marriott Hotel & Country Club Norfolk

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