My colleagues and I organised a surprise afternoon for a colleagues birthday, to include a spa treatment and afternoon tea. I contacted the Spa and paid for the treatment the day before and was put through to the restaurant to organise and pay for the afternoon tea. I gave the restaurant the details of my colleagues spa treatment and was advised that after the spa treatment, her afternoon tea would be brought down to her. I was put through to reception to give my card details to pay for the afternoon tea.
After the treatment, I spoke to my colleague who advised that she had stayed for lunch (paid for by herself) but hadn't received afternoon tea. I called Sprowston Manor and after explaining the scenario to 4 different people was put through to a Manager in the restaurant. The manager took my details and advised me they would investigate and call me back that day. I didn't receive a call back.
I called the following day, and after speaking to a further 4 people, I was put through to a helpful lady on reception who advised that she would look into what had happened and come back to me. Reception called me back later that afternoon to advise that they could offer no explanation and apologise, assuring me that no money would be taken from my card.
All in all, a disappointing experience from a hotel that is supposed to be of a high calibre. I will not be recommending after poor customer service.....
- Official Description (provided by the hotel):
- Enjoy a luxury countryside escape at the Sprowston Manor Marriott Hotel & Country Club. Located in Norwich, England, our guest rooms offer a seamless blend of historic elegance and modern comfort. We offer a world-class golf course, on-site spa and a variety of event venues, perfect for any travel needs. Book a memorable vacation at our hotel now. ... more less
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- Also Known As:
- Marriott Norwich
- Norfolk Marriott
- Sprowston Manor Marriott Hotel & Country Club Norfolk