we stayed here on a Sunday night, the hotel was very busy, the welcome we received at reception was rushed and several mistakes were made. We were allocated a ground floor standard double room, the room itself was ok although the paint in the bathroom was peeling off and the decor looked a little dated. The bed was comfortable and the room was clean. The biggest disappointment was that the room had an interconnecting door to the room next door which let every tiny sound through, we could hear every word of the conversation the 2 women sharing the room next door had which completely ruined the quiet romantic break we were hoping for. We used the swimming pool which was nice even though it was very busy but were disappointed again when leaving the pool we had to walk past several families with crying children who were being told the pool was full and no one else could go in, I think that families should have been warned at reception that the pool may not be available due to the large number of guests at the hotel that evening. A final disappointment was the breakfast, we had to wait in a very long queue to even be seated for breakfast then had to wait again for tea and coffee to be brought to us and the poached eggs I ordered also took far too long to be brought out. While the room was well equipped I really don't feel the hotel was of a standard I would expect of a 4* establishment and we have stayed in many much better hotels in a similar price range. We got a cheap deal on our stay through laterooms.com but I would have been extremely disappointed if I had paid the full standard rate for our stay.
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- Also Known As:
- Dunston Hall De Vere Hotel Norwich
- De Vere Dunston Hall Norwich
- Dunston Hall Norwich
- Dunston Hall Hotel
- De Vere Dunston Hall Hotel