I've given this a 2 rating, though it's really somewhere between a 2 and a 3. Basically, the location is beautiful, the grounds, facilities and golf course deserve a 5; the public areas of the hotel are nicely done, even though they were wallpapering whle we were there so that gets a 4; the staff were okay, tried their best (all except the girl who handled our checkout) so that's a 3; but the rooms, well - a 2 at best and that's probably generous.
Much of what we found echo the thoughts of 'welltravelledNorfolk' - we were there around the same time, we had also booked two nights on their 2 for 1 offer and we stayed in the same room, though asked to be moved due to the state of the bed!
The rooms are tired, they have been poorly appointed using cheap end materials that simply cannot and have not stood up to the wear and tear of being a hotel. The inner doors are the cheapest four-panel doors you find in DIY stores, they close badly and ours had the handle falling off; the panelling around the bath and in the bathroom looks bad and damaged, when you look at it, you can see it's routed MDF made to look like wood which, once wet, has blown in places; the bed, well, I can't believe that a four-star hotel has beds like this - we have never had such a terrible bed in all the places we have stayed around the world!
The king size bed was two single style beds fastened together, so two separate matresses, which is hardly the same thing. The divan bases were so worn out, that when you lay on the bed, you sink further and further into the mattress as neither it or the base had any support. After 10 minutes of laying on it the first night, my husband had to call reception and ask for a different room as he knew he would not be able to move in the morning if he slept on that! We moved to another room down the hall and really, the bed was no better and he ended up sleeping on the floor! When we asked in the morning if all the beds were like that, we were told they were and the best they could do was put boards on the bed (between the mattress and the base) to see if that helped! It did help enough for us to sleep the next night but we had seriously considered going home as getting some decent sleep is part of a relaxing few days away! I cannot believe that all of their beds are of this poor quality!
If I had paid full price for this room (around £169 according to their website and from other reviews), I would have been extremely disappointed and would have felt very ripped off. I know we got a cheap deal but surely they are not putting people from that deal into poor rooms on purpose? There must be many people like us who are going there for the first time, who don't know that there are cheap/poor quality rooms and so would judge the whole place on this experience? If Dunstan Hall continues to rent out these poor rooms while claiming to be 4-star, then people are going to continue to voice their disappointment on sites such as this. Word of mouth marketing is stronger than ever these days and I'm surprised they are happy to take this risk.
I would check whether the rooms had been refurbished and new beds put in there before booking a room - especially if they want to put you in 426 or 427 as those are the two very poor rooms we have experience of.
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- Also Known As:
- Dunston Hall De Vere Hotel Norwich
- De Vere Dunston Hall Norwich
- Dunston Hall Norwich
- Dunston Hall Hotel
- De Vere Dunston Hall Hotel