I booked two rooms for myself and my Mum for a 3 night break and a chance to revisit some old haunts of ours when we previously lived in Norwich. I thought I had made quite a good choice and was pleased to get it at a deal cheap enough to book us a room each. Thank goodness I did get a cheap deal!!!! If I had paid full price I would have demanded a refund and found somewhere else to stay. My disappointment began the moment we checked in. No porter service to assist with our cases . No great deal if you are fully mobile and your room is near to Reception but not many rooms are! Then despite the one booking for two rooms we werent put very close to each other. My first complaint resulted in keys to another room. Which was still occupied when I opened the door! Finally my third visit to Reception and a referral by the Receptionist to the Duty Manager found us moved again and upgraded to rooms opposite each other.
The grounds and the front of the building are certainly impressive and I had high expectations having viewed the Brochure online. Shame the inside doesn't match. Clearly some refurbishment has taken place but all in all many of the areas remain tired and feel unclean. I am sure the Housekeepers work hard but, never a truer saying than "you cannot make a silk purse out of a sows ear ". Carpets and decor are well worn particularly in the corridors which house the standard rooms. Some of the furniture in the Conservatory at the Bar area is not just well worn, it's dirty and quite frankly ready for the skip. On Monday morning the breakfast area looked like it hadn't been hoovered all weekend with food on the carpet and dirty tables. The whole place felt like it could do with a very good Spring clean and I almost offered my services and donned an apron.
The Hotel perhaps caters well for corporate events but in my opinion it is not the place to book if you wanting something special.
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- Also Known As:
- Dunston Hall De Vere Hotel Norwich
- De Vere Dunston Hall Norwich
- Dunston Hall Norwich
- Dunston Hall Hotel
- De Vere Dunston Hall Hotel