Wonderful setting, but a mixed stay.
The driveway had some potholes that needed to be watched as you arrived, however the building itself is quite impressive. More potholes in the car park, one of which my wife described very aptly as a crater.
The reception area looked nice but I was dismayed to find I was number eight in a queue to check in. There was a mix up over payment when we checked in and were told it would be sorted out, but the problem was still there when we checked out.
Bedroom was OK, if slightly dated, and I slept soundly in the bed. However the bathroom was woeful!! Tarnished bath fittings showed it had been there a long time, the sealant was showing signs of mould and the grout at the shower end was in need of a good clean. The toilet pan had water stains and part of the panel behind was rotting away which was obviously due to being wet on numerous occasions.
We used the swimming pool, etc. but this area was showing signs of being tired and could do with refurbishment.
Bar area was nice and led out onto a lovely terrace. Only problem was the cigarette ends, the hotel had put out enough ashtrays but the guests obviously prefer to stub out on the ground. Now I appreciate that this is the guests, and not the hotels, fault but it is an issue that the hotel should deal with by clearing up on a regular basis. If there are less butts on the ground it may persuade others to use the ashtrays.
The food in the restaurant was good but once again some of the furniture was starting to look sad.
Without exception the staff were friendly, polite and helpful.
This is obviously a very busy place but I wonder if the people working there are not seeing that it is getting very tired and needs quite a bit of refurbishment.
We had a nice time, but it could have been a whole lot better.
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- Also Known As:
- Dunston Hall De Vere Hotel Norwich
- De Vere Dunston Hall Norwich
- Dunston Hall Norwich
- Dunston Hall Hotel
- De Vere Dunston Hall Hotel