Stayed here for a girlie pamper get away break. No problems on check in although when we got to our room which was a bit of trek we had a kingsize bed even though I had phoned ahead and reserved a twin room. The room was spacious and clean but the shabby finish made it look dirty. The bathroom although a nice size had mould on the tiles which totally put me off using it. The maid did come and seperate the bed to make it into 2 singles whilst we were out that evening. The hotel was full of very mature clientel and it's £12 in a taxi into Norwich. The barman was as old as some of the guests and was very rude and completely ignored my friend. Drinks were what you would expect to pay in a four star hotel. The younger staff that were around were very helpful and friendly but the older ones could do with learning from the youngsters! Breakfast was nice and there was a good selection with made to order poached eggs and toast. The spa area is a bit weird as the beauty rooms are down a long corridor from the pool/steam room area. This meant you had to keep getting changed between treatments and relaxation which took the edge of the whole experience. The treatments were expensive and carried out in an area that was being refurbished so it wasn't at it's best. No discount was given for this and the noise of builders took the edge off!
Overall this is a lovely hotel in need of some TLC and bringing up to date. Although the public areas are clean they are tired and it takes away from the grandeur of the exterior. With a bit of investment this hotel could be a gem. The staff should experience it from the guests point of view then I am sure they could get this right. I expect it's down to the management of the hotel not the standard you would expect for a de vere hotel.
If you are looking for a reasonably priced hotel out of town with spa facilities then this is for you. Just lower your expectations before you arrive and you shouldn't be disappointed.
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- Also Known As:
- Dunston Hall De Vere Hotel Norwich
- De Vere Dunston Hall Norwich
- Dunston Hall Norwich
- Dunston Hall Hotel
- De Vere Dunston Hall Hotel