My partner and I live in Leicester with our 2 year old son. We were staying with family in Norwich over the Christmas break and my partner decided to treat us to a hotel and spa stay whilst Grandma babysat - great! After looking online my partner decided on Dunston Hall. He called to book at was told it was £149 for a room, dinner, use of the leisure facilities and breakfast for us both, he was informed payment would be taken on departure. We arrived at 6pm and were very impressed with the exterior of the building and surrounding area. We checked in and explained we'd be paying cash to which the girl said was fine but she needed payment now. Never mind! Arrived at our room and we felt disappointed. It was quite scruffy. There were rips in the wallpaper, mould on the grout and the bedsheets were cheap and thin. They also smelled of stale smoke and there was a dip in the centre of the mattress. We brushed it off and were excited about dinner. To our astonishment the only food on offer was a carvery! Who wants a carvery after Christmas dinners all week. We were given a menu and told the £149 we'd paid included a £20 each allowance for food - what?! Most main courses were £20+ so we would've ended up paying a lot more for a couple of courses each. We felt gutted and decided we wanted to leave. Fortunately the receptionist was lovely and called the manager for us to speak to. He was apologetic and said we should've been informed about the carvery and £20 budget. We got our money back with ease and checked in to a Premier Inn which was by far cleaner and worth the money it cost. All in all, what a let down.
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- Also Known As:
- Dunston Hall De Vere Hotel Norwich
- De Vere Dunston Hall Norwich
- Dunston Hall Norwich
- Dunston Hall Hotel
- De Vere Dunston Hall Hotel