Like many of these large hotels desperate to fill bedrooms and function seats, Dunston Hall has to be all things to all people in order to make money. My wife and I stayed for two nights for a family wedding reception and I was initially disappointed: very poor welcome at Reception, no offer of help with luggage, a room impossible to find in endless corridors. However, the suite we had booked was lovely, even if it did have scuffed woodwork, crudely polyfilla-filled holes in walls, frayed furniture and a bathroom fan not working (reported to Reception - no feedback). The main issue (and we heard this repeated by local Norwich people) is the clientèle: while many very pleasant ordinary people use this hotel, there is a rough element attending evening functions we found unwelcome - coarse and vulgar teens and twenty-somethings, sporting aggressive tattoos, wearing singlets and flip-flops in the dining room, bawling in the entrance etc. Smoking is a problem: the Reception and corridors smell of cigarette smoke from fag-hags puffing away just outside doors, including the health spa! Smokers literally pack the main (very beautiful) entrances; they should be shoved round the back as they create a very poor initial impression of the tone of the place. The lack of personal direction is striking: no-one seems to chivvy the place along; it needs a dragon on the staff somewhere! The hotel would do well to appoint a doorman to insist on standards and to set a simple dress-code to deter oafish appearance. With those measures in place this hotel could be very good indeed. Italian hotels of a similar classification would never put up with such sloppiness.
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- Also Known As:
- Dunston Hall De Vere Hotel Norwich
- De Vere Dunston Hall Norwich
- Dunston Hall Norwich
- Dunston Hall Hotel
- De Vere Dunston Hall Hotel