I stayed here with a friend in November.
On arrival check in was quick and easy and our room was fine if abit dated decor-wise.
We went to the bar for a drink and snack where service was very slow and food really isn't value for money.
We used the spa - pool area and facilities are quite old and very busy at weekends. Certainly not spa-esque more like a fitness pool.
We both had treatments which were good however treatment rooms we both found to be cold.
We ordered room service but couldn't even get through to the kitchen by phone so left our order with reception who took it to the kitchen. Came quickly but again poor quality for the price charged.
Breakfast is good, nice choice and good selection.
Checkout was a trauma, with receptionist forgetting things and took quite a while.
Overall it's not a luxurious hotel - rooms and facilities are in need of refurbishing and the staff in need of training in the art of customer service!
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- Also Known As:
- Dunston Hall De Vere Hotel Norwich
- De Vere Dunston Hall Norwich
- Dunston Hall Norwich
- Dunston Hall Hotel
- De Vere Dunston Hall Hotel