We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Dunston Hall - November 2013”
Review of Dunston Hall

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Dunston Hall
Reviewed 12 February 2014

We stayed one night with dinner at Dunston Hall and found it to be ok. We live in Norfolk and needed a night away 'just us'. We had a fairly lengthy wait checking in as it was busy and only one member of staff, but we were offered an upgrade. As our original booking included dinner and a bottle of wine in our room - once upgraded our room was amiss the bottle of wine, but was quickly rectified by helpful staff. Our room was clean, comfy and VERY quiet so we had a great nights rest. Our evening dinner however was not so great. The restaurant was not easy to find though the food was delicious but we were initially seated in a cramped area with Saturday night carvery guests where we had about 15 inches between our VERY small tables. Serving staffs' bums nearly touched our table! Other diners were easily listening in to our conversations and it was awful. However once I asked to be moved, we were immediately moved to a much nicer table in a more spacious area. (Perhaps they should do this as a matter of course, for overnight guests and not seat us with the 'turn up and eat' guests on a Saturday night or the kids birthday parties which also take place). BUT we then had to wait an HOUR between our first and course and main meal and when dessert came, one of the orders was wrong. Bringing a cheese selection instead of cheesecake to someone who does not enjoy cheeses! Small complaints but its the small details that often make the difference Dunston Hall.

Room Tip: We had a room right at the back of the hotel, overlooking the car park for the golf course visitors...
See more room tips
  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank clara m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (2,783)
Traveller rating
Traveller type
Time of year
Language

1,755 - 1,761 of 2,783 reviews

Reviewed 10 February 2014

Too say I was disappointed is an under statement. Having stayed at a few Premier Inns I didn't expect to find Dunston Hall accommodation inferior to P.I.!!
The bathroom was disgusting, filthy floor, dirty grouting and broken tiles. Flushing the toilet wakes up your neighbours and likewise you hear them flush too. After you have got over the toilet noise prepare yourself for the gurgling sink.
This hotel is in need of some major t.l.c from De Vere.

  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Holdixon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 February 2014

Due to work my wife and I decided to have a night away at Dunston Hall to celebrate Valentines early. We arrived at approx 1pm and the room wasn't ready so we went and sat in the conservatory to relax and unwind a little with a few drinks. We went to get our key to the room about 3:30pm, when we got to the room the smell of paint was very strong so we had to open the windows to clear the smell. Around the building itself it does look like they are trying to tidy the place up and the paint is one of those things I suppose. We had booked a meal on the evening in the carvery and our last visit to the carvery was not very good. We were seated in the conservatory area of the restaurant and the service I must say all the way through the meal has improved massively compared to our last visit. The food I think is still a bit expensive for what you get at £14.50 for a carvery. One thing for the management to note its nice to have warm plates but they were so hot that I had to use about 5 serviettes to hold my plate, someone will burn themselves they are so hot.
Overall from our last visit the hotel seems to have been tidied up and the service in the carvery has certainly improved.
The room was very warm even though they had no heating on but that could of been the drink that seemed to make it hotter. Room size and bathroom very good, room just painted as said earlier but the bathroom also needs to be updated as the splash door to the shower did have a bit of mould and black on the base of it.

  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Fraser66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 February 2014

Dunston Hall is a beautiful old house set in lovely grounds. Our room was in the newer wing. It was a good size, clean and warm though the bathroom looked as though it could do with an update. We had dinner at the hotel on our first night. We had a choice of menus, the inclusive one offered a buffet selection and a carvery. The carvery was one of the best I've had. There was a choice of beef, gammon and turkey, plenty of vegetables and really nice roast potatoes. Breakfast the next morning also offered a buffet thought there were freshly-cooked dishes too. We especially liked the coffee which actually tasted of coffee and not the weak stuff we've endured in other hotels. All staff were pleasant and helpful. It was a delightful weekend overall.

  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Lupin52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 February 2014

Stayed here Saturday night into Sunday morning. We had their dine and wine deal, bed, breakfast and dinner also bottle of wine on arrival. First time we'd been.
Staff were so friendly, so 10/10 for them, completely across the board. Only one issue with one member, she was a pain in the back side but didn't ruin anything.
The communal areas were spacious, comfortable and not over imposing from other guests, the décor and furnishings in these areas was stunning. The changing rooms were not great, really need updating and re doing of the whole area, the pool had a nice feel and ambience with the lighting but again they do need a revamp.
The bar to the golf club does normal 'bar' food, the terrace bar is the a la carte area. Drinks were very expensive on some, we was charged £3 for half a pint of coke! That seemed very ridiculous as a pint of Stella was £3.75????
The dinner was carvery or menu and was really good, the breakfast was buffet style or menu, again good.
The room was just a double, I think they need a revamp a little. They were old and everything in the bathroom was lime scaled and gave the appearance of looking dirty, bath panel heavily stained as the water flushes out of the bath when showering. But we only had one night so wasn't particularly put off. But I would say that I wouldn't risk upgrading to a more expensive suite/room seeing this in a standard double as it would really annoy me if I'd paid loads more and this was still like this in the other rooms.
I would stay again, I would only book a double and probably only when they have deals on.
The grounds are stunning and even though the rooms are a very slight let down, I would return.

  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank dodger_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 February 2014

my partner and i visited Dunston Hall for the second time in a few months to break up the bleariness of January!
the staff were all very friendly and professional, the food was truly delicious and the newly decorated bar was an excellent place to waste away a few hours!
i have a child, a 7 year old, however i do not believe that Dunston Hall is the place for children. they do not 'do' relaxing!
part of the attraction of a weekend away to Dunston is the excellent pool, sauna, steam room facilities. this was well and truly ruined by a party of approximately 8 10-11 year olds who were having a birthday party?! the mothers were all sat on the side of the pool chatting, completely oblivious to the chaos that the children in their 'care' were causing. it was clear that they were not staying at the hotel so i cal only assume one of the mothers was a leisure club member.why not take children somewhere with more facilities/slides etc?! seems like the mothers wanted as little effort as possible!
we had a room on the first floor in the new wing which as very nice. unfortunately at 6.20am on Sunday morning we were woken by a small child incessantly running up and down the floor space of the room above. it made the air con grid rattle everytime and made it impossible to sleep! after an hour of this noise my partner did go upstairs and politely ask them to control the child! i understand children get up early regardless of what day of the week it is, but why oh why put them on the top floor?!?!?!?
on the evening previous we booked dinner for 8.20pm, there were 2 of us and we were placed next to a very large table of approximately 12 people, clearly having some kind of family celebration. this is not a problem, the problem was the ratty toddler in a highchair who was approximately 3ft away from me!
i need to reiterate at this point i have a child and know how difficult it can be when they're tired but why not eat earlier?! (they had only just started their meal)
it would have been nice if there had some been thought regarding where a couple were placed to have a relaxing dinner

we highlighted all of our problems to the reception staff at checkout who dutifully wrote them all down on a piece of scrap paper, no idea what has happened from it!
we also had to attend reception 4 times in the space of a 2 night stay as out swipe card kept declining access to our room, annoying when we were so far away!!

i love Dunston Hall but i just feel like it needs to decide what it wants to be.
if it is family friendly then fine, but please don't market it as relaxing adult style getaway breaks!!!

Room Tip: get a room on the top floor and that way you won't be disturbed by from anyone staying above you...
See more room tips
  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank clp1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 February 2014

For the price, not good value. Room was old with limescale, mould and stains in bathroom. Pool nice but cold, even Jacuzzi was cold. Rest of hotel looked sumptuous and classy, however, it had an oppressive feel to me. Not much daylight. Staff were friendly and helpful. Wouldn't stay again.

  • Stayed: January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank cinnamonPhoenix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Stoke Holy Cross
4.3 mi away
Maids Head Hotel
Maids Head Hotel
#2 of 50 in Norwich
1,229 reviews
6.9 mi away
Sprowston Manor Marriott Hotel & Country Club
4.9 mi away
Park Farm Hotel
Park Farm Hotel
#1 of 1 in Hethersett
1,191 reviews
Show Prices
Show Prices
Show Prices
9.5 mi away
Barnham Broom
Barnham Broom
#1 of 1 in Barnham Broom
919 reviews
8.8 mi away
The Old Rectory Hotel
The Old Rectory Hotel
#1 of 1 in Crostwick
226 reviews
3.7 mi away
Holiday Inn Norwich City
Show Prices
Show Prices
Show Prices

Been to Dunston Hall? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Dunston Hall

Address: Main Road, Stoke Holy Cross, Norwich NR14 8PQ, England (Formerly De Vere Dunston Hall)
Region: United Kingdom > England > East Anglia > Norfolk > Norwich > Stoke Holy Cross
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Stoke Holy Cross
Price Range: £84 - £161 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Dunston Hall 4*
Number of rooms: 169
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, TripOnline SA, getaroom.com, Ebookers, LateRooms, Hotels.com, Evoline ltd, 5viajes2012 S.L., Cancelon and HotelsClick so you can book your Dunston Hall reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Dunston Hall De Vere Hotel Norwich
De Vere Dunston Hall Norwich
Dunston Hall Norwich
Dunston Hall Hotel
De Vere Dunston Hall Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing