My husband and I stayed here for an overnight stay as a treat to ourselves. Only living 15 minutes away it was convenient and local enough to not have to travel too far on a Bank Holiday.
Check in was quite slow but they were busy with an influx of people all at the same time.
We had upgraded to a deluxe room and although the room was large and spacious, little things let it down. Fixtures and fittings had been removed from the bathroom but the holes in the wall still remained, there were scuff marks on the walls and the carpet was quite grubby. Not what you would expect of a top class hotel and its impressive surroundings.
The leisure facilities were clean and the pool was very busy due to several functions being held that evening in the hotel.
Dinner in the carvery was ok but very overpriced. £15 for a one course carvery on a Sunday night seemed a bit extreme and £5.50 for a glass of wine made sure that it lasted me all evening!!
I had to wait 15 minutes for a latte to be served to me in the bar afterwards.
I think every door to every room on our floor slammed shut and the one to the entrance to the lift squeaked so every person using this door throughout the evening and during the night, kept us awake with the constant creaking.
Breakfast the next morning was ok but the slow service let it down. I had finished my cooked breakfast before I was even asked if I would like a hot drink and they should definatley invest in another toaster. One is just not enough for the quantity of people that they are catering for in a morning.
Check out was quick and painless. I dont think we would stay here again unless we were reassured that the door squeak had been fixed or they reduced their menu/wine prices!
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- Also Known As:
- Dunston Hall De Vere Hotel Norwich
- De Vere Dunston Hall Norwich
- Dunston Hall Norwich
- Dunston Hall Hotel
- De Vere Dunston Hall Hotel