My mum pre-booked herself and I to have a surprise 'high tea' at Dunston Hall to celebrate my 17th birthday. The overall appearance of the hotel was absolutely fantastic and then inside was very inviting, with friendly receptionists. We got directed to the bar area, where the high tea took place- in a grand conservatory- and asked the barman where we were seated, however there had been a mix up and apparently our booking 'had not been placed on the system'. The waiter was very lovely and kept apolgising for the mistake and went out of his way to arrange us a table and chairs so we could still have the tea. However, because I have a wheat and gluten intolerance and the hotel specifically asked my mum to give around 2 weeks notice to cater for this, the mix up meant they did not have any gluten-free cakes or sandwiches. The manager was called at this point and she was extremely cooperative and apologetic. She promptly assured us that they would get some gluten-free cakes and sandwiches just for me as soon as possible and make it 'extra special' to apologise. They gave us a complimentary bottle of champagne while we waited which was lovely and when the food came (took around 10 minutes), it was amazing- they weren't joking when they said they would make it 'special'- we even gave some cakes to these two women on another table because there was so much gorgeous food! After we had finished, the hotel manager came over to make sure everything was okay and then told us that we didn't have to pay a penny... Just goes to show how much the hotel values their customers (and neither of us had been to there before). The afternoon made my birthday feel so special, as did all the staff there. Highly recommend!
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- Also Known As:
- Dunston Hall De Vere Hotel Norwich
- De Vere Dunston Hall Norwich
- Dunston Hall Norwich
- Dunston Hall Hotel
- De Vere Dunston Hall Hotel