There is a lot that is good about this hotel - the staff, the grounds and the public areas but it needs some money spending on the rooms. At £218 DBB for a Saturday night stay in a classic king room I had hoped this would be a fairly luxurious experience. The room was large but the furniture was tired and dated and the room was unbearably hot. There was only one pane of the window that opened and even though a fan was supplied it was very uncomfortable. Obviously the hotel cannot be responsible for the extreme heat but maybe some airconditioning is now expected in a hotel charging these prices. Some bottled water would have been nice too. However, the big letdown was the bathroom. It was probably superficially clean but I didn't want to touch the edges due to the black marks around the taps, shower screen and bath edges and mould in the grouting. The bath panel looked disgusting. I didn't actually want to spend any time in there and certainly didn't want to have a long luxuriating bath before dinner. The toiletries were good quality but no flannels. Our friends were in a different style of room (though we had booked the same) and they had 2 huge rooms linked together. The second room had easy chairs, a settee, a dining table and chairs, another tv and another toilet. This would be nice but the settee was so stained (and torn and stitched in one area) we didn't want to sit on it.
Carvery buffet for dinner was good if not quite the fine dining we expected.
After dinner we went to have a drink in the bar or terrace. The bar was full so we ventured out onto the lovely terrace and this is where the next problem arises. It is a very large hotel and a I realised there would probably be a wedding on in some part of the hotel. However, there were three weddings at the same time in different areas of the hotel. We had already experienced this in the afternoon when sitting on the terrace. Various photos were being taken around us and we were listening to two wedding events. In the evening we got to enjoy the loud music from the different weddings at the same time!! Not quite the relaxing evening we hoped for.
Long queue to checkout in the morning (particularly as two receptionists were involved in complaints) but staff very polite.
To summarise: If you are a guest at a wedding or part of a group of golfers this hotel is a good option but for anyone not part of a large group it is not suitable and De Vere hotels must invest in their hotel rooms to charge those prices. We would not go again or recommend this hotel to others.
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- Also Known As:
- Dunston Hall De Vere Hotel Norwich
- De Vere Dunston Hall Norwich
- Dunston Hall Norwich
- Dunston Hall Hotel
- De Vere Dunston Hall Hotel