This was a one night stay, whilst visiting the local area. We had mixed feelings booking the hotel, given the rather varied reviews, but it was a late booking and there wasn’t much in the way of alternatives.
The positives: There were plenty of staff (and management team) present at all times. They were all very friendly and helpful – service at reception and in the restaurant was first class. The bars and restaurant were a little ‘tired’ but generally very pleasant. The grounds are excellent, there is a top class golf course and plenty of parking.
The ‘less than positive’: Our room had the benefit of what looked like a relatively new carpet and a nice TV with lots of channels. Sadly, everything else was really poor. The room was boiling (despite fans attempting to move the air a bit – a lost cause due to a tiny window opening). The bed had a truly awful mattress, that was either very cheap or well past retirement. The bathroom was grim – the housekeepers had clearly given it a superficial clean, but age and probably too many superficial cleans meant there was black fungus in places, the showerhead was badly seized up with calcium deposits and the toilet just smelt.
The leisure centre must have been amazing at some point, but like the rooms, it has been ‘let go’ and needs major investment to update. It really does seem as though DeVere have given up and are looking to dispose of the place.
The staff really were the only thing that stopped our stay being a bit of a disaster. They somehow manage to still create a bit of a positive atmosphere. The stay was quite cheap, but in all honesty, we would happily have paid more to stay in the hotel if it had some investment.
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- Also Known As:
- Dunston Hall De Vere Hotel Norwich
- De Vere Dunston Hall Norwich
- Dunston Hall Norwich
- Dunston Hall Hotel
- De Vere Dunston Hall Hotel