You have to wonder why such a 'fantastic' hotel is constantly offering deals on their rooms... well, we should have known better. Poor rooms, below average food, rude staff.
We first stayed at Dunstan hall in late November 2008. It was seriously one of the most disappointing hotel stays my partner or I have experienced. Sadly, approaching the beautiful building along the grand driveway- sets expectations which are sorely undelivered. The room itself was damp and shabby- perhaps leaning towards luxury over 20 years ago. The bathroom offered little consolation, slight mould and damp- giving a weary, tired look overall. We ate at the in-house restaurant that night and for spending over £100 expected an above average meal. Although the service was adequate- the meal itself was below average. The starter of quail being dry, bony and miserable looking. My partners second of lamb was acceptable enough, but sadly the duck I ordered was tasteless and lacking the unctuous flavour you may have grown to expect. To be fair dessert was very good- but sadly could not save the meal.
The worse part of our stay was the room itself which housed a very faulty venting system which made the worse racket all night. When we rang to see what could be done, we were dismissed as if this was of no importance. After trying to sleep for a further two hours, we called down for some ear plugs- only to be told by a mocking employee to ‘get some toilet paper and shove it in our ears!!!! Almost hilarious Fawlty Towers style- if it wasn’t happening there and then. Breakfast the next day was buffet style which mirrored the slop from a school camp- terrible.
On return home, I called the hotel manager to voice my incredible disappointment. We were offered a return night stay (in an upgraded room) for a token price. He assured us that our stay was not typical and that on our return we would be pleasantly surprised. Well, the room (a suite) was much nicer- but sadly still felt cold, damp and worn. Service was still below average. We ordered room service breakfast the next day- hoping this may be the better option. WRONG!! The same terrible standard. Super large portions that lacked any resemblance of taste or freshness. It is actually an insult to be offered a bed and breakfast stay with such alarmingly poor food served.
So… both stays were terrible. Better if the manager hadn’t tried to convince us back- as it only cemented our overall disappointment.
Would not recommend. Warning: Do not get lured by the deals on offer….
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- Also Known As:
- Dunston Hall De Vere Hotel Norwich
- De Vere Dunston Hall Norwich
- Dunston Hall Norwich
- Dunston Hall Hotel
- De Vere Dunston Hall Hotel