We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Fantastic setting, good spa, needs decorating” 4 of 5 bubbles
Review of Dunston Hall

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Dunston Hall
Southampton
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Fantastic setting, good spa, needs decorating”
4 of 5 bubbles Reviewed 12 August 2009

We spent 5 nights here on holiday and found the hotel through our car sat nav. The entrance is great. You drive down a lovely sweeping drive and the hotel looks very grand and imposing. We stayed one night in a ground floor room, but it was near the golf course and we were woken early by delivery trucks etc. However, the reception staff were very friendly and moved us to an alternative room which had a lovely view of the terraced gardens. Our room was clean, but I would agree that it seems a little dated and could do with redecorating. It was cleaned daily and we had daily biscuits left in our room - a nice touch. The garden terrace bar was lovely and the staff attentive. We were able to get free wi fi internet from there and in our room you had to plug into a cable, but it kept my husband happy. The breakfast buffet was large and you were also able to have additional items from a menu cooked fresh to order, which I would recommend. Otherwise we didn't eat at the restaurants, but did have a pasta dish in the bar one evening which was fine. We used the pool several times with it's lovely hot tub and that was very relaxing and we also had treatments at the beauty rooms, which were average, nothing special. There were two weddings held while we were there but they were both in a suite the opposite side of the hotel to us so we didn't hear any noise. It was very warm when we were there and there was no air con which did let the hotel down a bit. We had an electric fan in our room but it was too noisy to use. We were pleased with the hotel overall as once we'd stayed the first night we were offered a very reasonable rate by reception for the next four nights we stayed and we enjoyed our visit.

  • Stayed August 2009, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MrsMessy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

2,377 reviews from our community

Traveller rating
    776
    677
    501
    260
    163
See reviews for
377
1,075
36
274
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (563)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Polish first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Lincoln, United Kingdom
Level Contributor
838 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 388 helpful votes
4 of 5 bubbles Reviewed 12 August 2009

We stopped at Dunston Hall for two nights costing a reduced rate of £149 Bed and Breakfast for two nights. The hotel reception desk was manned by a trainee who received the necessary help and as a result check in took longer than normal, but we all have to learn sometime. We were allocated Room 505. Having received directions and seeing signs for the lifts, we found ourselves on the second floor among the conference rooms and no signs of any bedrooms. As I walk with a stick, my wife returned to reception to find out exactly where our room was. She returned with a member of staff from the hotel bar. She led us down some rather steep stairs reserved for the staff. My wife went on ahead with her case followed by the member of staff, who left me to negotiate the stairs holding my stick and my case. There was no offer of any help.

When we reached our room we immediately noticed that we had been allocated a Twin Room not the booked Double. I telephoned reception and was told that this would immediately be fixed, as the beds were the interlocking ones. Fifteen minutes later and as no one had arrived, I went down to reception. I explained that it was now twenty minutes since checking in and we were still unable to unpack. She apologised and said that someone was on there way but could not tell me exactly when. I therefore asked to see the Duty Manager. He arrived and after a whispered conversation with the receptionist, invited us into the dining room where I explained what had happened. He apologised and said that he would give us an upgrade to a superior room and a bottle of wine to have with our dinner that evening. He took us to Room 647 which was far better than the original room and had a superb six foot bed! He and my wife brought our cases to the new room. We ate in the Brasserie Bar and Grill. I had Corned Beef Hash with green beans and a duck egg followed by cheese and biscuits. My wife had the carvery. Although both meals were fairly tasty, there was nothing at all special about them. My wife said that her carvery was not as nice as the one she had last week at the Toby Inn Stoke costing £5.00 (before 19.00). For the price, I expected something special, not the bland food we received. The free bottle of white wine was the best thing. For the second night, we ate out.

Our room was very spacious and the bed comfortable with four pillows. It was clean and had a view overlooking the golf course. Our welcome tray had not been thoroughly checked as one packet of biscuits had been opened and one had been eaten! One surprising thing was that the television was not flat screen. The walk to reception involved two lifts, one going down three floors and one coming up one floor. Not good for someone with a walking stick.

We were surprised that both breakfasts were not the usual shambles that we have experienced recently at other hotels. There was a good selection of hot and cold food, with the choice of several dished that can be cooked to order, such as Eggs Benedict with bacon, which was delicious. The selection of berries had previously been frozen as some were still hard.

The checkout at reception went smoothly. The hotel adds on an automatic £1.00 donation for charity that can be removed from the bill if requested. For the price we paid for the room and breakfast it was good value. However, the food in both restaurants are vastly overpriced.

  • Stayed August 2009, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Kevin F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge, United Kingdom
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 11 August 2009

A very disappointing stay. The first night was quite noisy as the room had a window which wouldn't shut and with noise emanating from a wedding wasn't the quietest. More disappointing was the room with very poor light levels. It was difficult to read using the bedside lamps.
The internet connection in the room wasn't published anywhere but when found, worked okay and as free. No wireless as some review sites had suggested. Very expensive food and drinks.. We ate in the main hotel bar. The sausage and mash was good, but my partner order a well done rump steak and got a fatty, ropey piece of meat that had been burnt on the outside and red on the inside.

Good golf facilities, with friendly staff in those areas.

Overall, we came here for a rest but found it too expensive to eat there in the evenings so spend £20 on a taxi and ate out in Norwich and had a much more relaxing time.

  • Stayed August 2009, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank JonathanSCambridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luton, Bedfordshire
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 11 August 2009

Just returned from a very relaxing and enjoyable weekend at Dunston Hall. I have to say we were very pleasantly surprised with the standard of service from all the staff. The hotel and surrounding area is lovely and although I agree with some of the comments regarding the food, overall there was plenty to eat and we enjoyed every meal. Our room was very comfortable and the facilities good. You will not be disappointed if you are going on a short break!!!!

  • Stayed August 2009, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mandy47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 6 August 2009

dunston hall is a nice hotel situated about a ten minute drive outside norwich, the drive in is very impressive as you weave down a long gravel track to the hotel and ajoining golf course.

the staff here are very effiecient and friendly but somewhat formal with it as well.

the rooms are of a decent size, very clean although a little dated for my tastes

there are 2 good bars one being the golf club which is well equiped with snooker table and large screen tv showing various sporting events.

the one thing that lets dunston hall down is the very dated food, during the week i stayed there we had the same 3 meats on the carvery every nite.
although we did not get to try their ala carte restaurant which is like the bar, quite pricey.

all in all though it is a fantastic place where you definately get a class above the all to common travel lodges

  • Stayed May 2009
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank damo1023
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
98 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 bubbles Reviewed 2 August 2009

We went to the hotel with some friends. The positive aspects for us were the hotel location and ground, the room (OK for the price we paid) and the good service in the bar.

The main area for improvement is with the food. The carvery was OK but not worth the money and ordering off the a la carte menu (I think this was supposed to be cooked to order) resulted in the food being bought to the table within 5 minutes. Also had some problems getting the correct bill at the end of the evening.

The hotel probably gets a lot of its trade from weddings and other functions and therefore has to produce food is large quantities. Even so, I am sure there is room from improvement.

When we checked out I was going to say something when we got to the standard ‘did you enjoy your stay’ question. We were not asked this and, as far as I can tell, no one else was in the 20 minutes we were in the lobby.

  • Stayed July 2009, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank IanG001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
uk
1 review
1 of 5 bubbles Reviewed 19 July 2009

We booked into this hotel for 1 nights stay and were thoroughly disappointed. The hotel is set in beautiful grounds and has a lovely setting but the standards drop as soon as you step inside. The hotel is trapped in a time warp - it's interior is seriously shabby with wallpaper hanging off the walls and we found a big hole in our bedroom wall. There were stains on the carpets and all over the walls. We arrived to our bedroom which we had paid nearly £200 for a basic room and found pubic hairs in the bathroom on all over the floor - the cleaners obviously don't 'clean' and there were cobwebs too just to top it off. After calling down to reception to request a room change we were moved to another room which unfortunately wasn't much better- i walked in to find a pair of fake eyelashes on the carpet beside the bed and crumbs all over the floor! I honestly cannot believe the cleaners get away with this! Its disgusting. After all this i wasn't particularly looking froward to getting into the bed as i seriously questioned the cleanliness of this hotel and we later realised there was no air con so on a warm night it was really uncomfortable. Such a shame as this hotel really could be amazing considering the grounds and setting but i will never go to a de vere hotel again after this.

  • Stayed July 2009, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank kpink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Stoke Holy Cross hotels

4 of 5 bubbles
Show Prices
4.5 of 5 bubbles
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Stoke Holy Cross
6.9 mi away
Sprowston Manor Marriott Hotel & Country Club
4.9 mi away
Park Farm Hotel
Park Farm Hotel
#1 of 1 in Hethersett
4.5 of 5 bubbles 1,057 reviews
11.2 mi away
The Norfolk Mead Hotel
The Norfolk Mead Hotel
#1 of 1 in Coltishall
5.0 of 5 bubbles 822 reviews
Show Prices
Show Prices
Show Prices
9.5 mi away
Barnham Broom
Barnham Broom
#1 of 1 in Barnham Broom
4.0 of 5 bubbles 855 reviews
4.3 mi away
Maids Head Hotel
Maids Head Hotel
#4 of 50 in Norwich
4.5 of 5 bubbles 1,068 reviews
24.5 mi away
Cromer Country Club
Cromer Country Club
#2 of 7 in Cromer
4.5 of 5 bubbles 669 reviews
Show Prices
Show Prices
Show Prices

Been to Dunston Hall? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Dunston Hall

Property: Dunston Hall
Address: Main Road, Stoke Holy Cross, Norwich NR14 8PQ, England (Formerly De Vere Dunston Hall)
Region: United Kingdom > England > East Anglia > Norfolk > Norwich > Stoke Holy Cross
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Stoke Holy Cross
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Dunston Hall 4*
Number of rooms: 169
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Odigeo, Hotels.com and Priceline so you can book your Dunston Hall reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Dunston Hall De Vere Hotel Norwich
De Vere Dunston Hall Norwich
Dunston Hall Norwich
Dunston Hall Hotel
De Vere Dunston Hall Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing