Dunston Hall is a mixed bag and needs to improve to match its 4 star rating
I stayed for 3 nights in August, having previously stayed in March.
My room was below standard – generally shabby with burnt lampshades, hole in the net curtains, loose fittings, TV remote not working and worst of all next to a drier room that meant the level of noise at night was unacceptable. I don’t find this poor standard of room in a Travelodge or a Premier Inn and certainly don’t expect it in a 4 star DeVere hotel. I moved room and this was better but still not up to scratch. Bathroom tiling was grubby, TV remote again not working and for the two nights in the room I had no hot water, despite reporting it twice. General tidieness in the lobby areas also lets the place down making me feel management really need to open their eyes to the issues here.
The setting is impressive as is the building. Breakfast is good and the Al-a Carte in the Brasserie was enjoyable with good quality local ingredients and really good service.
I will choose not to stay again for while and hope that when I do improvements have been made
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- Also Known As:
- Dunston Hall De Vere Hotel Norwich
- De Vere Dunston Hall Norwich
- Dunston Hall Norwich
- Dunston Hall Hotel
- De Vere Dunston Hall Hotel