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“DO NOT GO HERE!”

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Bali Grand Sunsets Resort & Spa
Ranked #22 of 24 Hotels in Lovina Beach
Cairns, Australia
Level Contributor
41 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“DO NOT GO HERE!”
1 of 5 bubbles Reviewed 15 January 2014

This was our 4th visit to Bali. We also lived in Indonesia for over 1 year, so we think we have reasonable expectations about levels of acceptability.

The surrounding local area is of limited interest. On the main road there are very few shops, restaurants or sights in walking distance to attract a family.
The beach is very dirty & unappealing for swimming. In the mornings there was so much rubbish washed up on the sand. This was roughly raked together & left in piles, some of which were buried in a pit in the sand, with other piles left to just get washed out on the next tide.

When driving from Singaraja there is a small sign at the roadside which directs you to an unmade rough gravel track. At the entrance to this driveway is another faded sign lying forlornly on the ground.
When we arrived at the end of this driveway, there is no grand entrance or obvious reception. Our Balinese driver nervously suggested we should check out the room before we unloaded bags out of the car! Even he was dubious about the calibre of this place. We had booked a week's stay through our vacation club, which supposedly offers accommodation of 4-5 star standard. This place certainly fell way below that standard!

We had to find someone to assist us - the local staff & their families were sitting around in the bar/dining area, with their small children at a table eating noodles there.
The young lady who indifferently assisted us took us to "reception" - a basic room with a table & a photocopier & faded notices on the windows. This was on the ground floor in a dilapidated building, with the upper windows missing & the empty spaces covered with torn black plastic.
She then got another young man to show us the "panorama suite", which apparently is the only 1 bedroom accommodation in the place.

To describe it as rundown is just part of the overall general description.

The "panorama suite" is very basic. It is located on the second floor accessed by a narrow uneven staircase. The outside walkway is sloping & the exterior walls in need of repair & paint.
There is a narrow balcony with 2 old wooden bench seats, one of which has a cushion, a small concrete pedestal to use as table + a bamboo clothes hanger. (There is a notice in our room "asking us not to hang items over the balcony rails to maintain the beauty of their resort".)

The kitchen has an old tiled bench with 2 plates, 2 glasses & a few odd utensils on a dish rack. There was also a set of cups & saucers & a teapot. There were some sachets of instant coffee, sugar & tea bags.
There is a medium sized fridge & an electric kettle that takes about 10 minutes to boil 500ml of water.
There is a water dispenser with a 19L bottle of water, which did not get replaced when empty.
The stained sink has a plug that doesn't fit, & there was no dishwashing liquid.
The painted areas of the bench were badly stained. There was no microwave, or toaster.

2 additional beds were installed in the small living area for our daughters, allowing us to still use the lumpy couch as a sitting area as needed.
There is a very small TV screen in this room with some DVDs provided (although none that anyone wanted to watch).
There was variable wifi.

The bedroom has a queen size "4-poster" bed of variable comfort, with bare bamboo surrounds. There are small box type shelves as bedside tables. There were no bedside lamps.
A dingy ancient small wooden wardrobe completes the furnishings. There is a small safe inside this wardrobe, however it is not fixed in place & can be lifted out.
At least the bedroom had a working air-conditioner.
The voile curtains did not cut out much light, so for light sleepers it means you wake early when the sun comes up.

The bathroom was also absolutely no frills, but thankfully functional.
Bath towels were small & thin - 1 per person. No hand towels.
One small guest soap was provided.

We found the main barman, Made, to be very helpful, but he is not responsible for the problems with this resort. The manager was not there at all during our stay. (We were told he was in Thailand.)

For our dinner on the first night, the table had to be cleared of children's shoes & snacks.
When we ordered breakfast, there was no bacon.
When we wanted dinner, half the items on the menu were unavailable - there was no chicken.
We walked to nearby warungs.

In the dining/bar area there is a dartboard, but the darts are all broken. There is a table tennis table, but no usable balls. When it rained, water dripped on to this table.
There are a few games with missing pieces + some novels.
There is a dirty looking fish pond, impossible to see the "very big fish" when it was thrown some bread. Bad enough that the water was dirty, but there was rubbish floating in it.

We could tolerate the deficiencies of our room if only the pool was usable.
Our expectations were for a resort pool, however it is a fairly small pool - maybe 10m length, with only 4 lounges around it. Hardly conducive to relaxation with the employees family living in the room next to it.
The biggest problem however is that the pool water is dirty. There is algae in the pool.
The filter is only turned on when someone is using it. When we asked Made to ensure the filter was left on, he said the manager had not given them money for the pool chemicals. We could not confirm this.
There may also have been a problem with the filter, although we may have misunderstood his explanations. As far as we could see, the filter worked with water spouting out of the statues at the pool side. It just wasn't left running.
The employees' children always turned up immediately whenever the pool pumps were turned on & started happily splashing about, often naked.

As for a "Spa" - there is none. A small notice at the bar advertised "massages around the pool for 100,000 Rupiah". Not tempting at all.

We hired a car & driver for a day trip. We needed to pay money up front so that he could get petrol.

The final straw was when we were walking to another warung. As we passed the grassy area behind the Bali Grand Sunsets kitchen, one of the young sons of the employees was doing a poo on the grass there, being watched by his mother. This is so unacceptable!

Please do not misunderstand us, we were not expecting a 5 star hotel, but between the dangerously foul pool and the filthy beach, we just could not stay there. Even the backpackers & local tourists aren't going there. It really is that disgusting! (It may have been the only hotel in Lovina that was empty at Xmas!) The worst part of all of this is that the workers there are the usual lovely Balinese, eager to help, but shackled by the incredible failure of any management support.

Thankfully we did find a very nice local hotel (Hotel Suma) & got 2 large connecting rooms. We were able to spend a couple of days enjoying a lovely clean pool, attentive staff & Balinese hospitality.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Barbara_Barnes1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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45 reviews from our community

Traveller rating
    9
    21
    4
    3
    8
See reviews for
8
19
8
1
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (12)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Russian first
  • Any
English first
Phuket, Thailand
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 29 November 2013

We went to this hotel and were shocked at how run down and isolated it was.

I won't go over to much details but the food and the lack of communication from staff was quite bad.

If you are a young backpacker on a budget and looking for something really cheap this might be the place for you.

Otherwise we found much better hotels in the area.

Room Tip: Take a look at the room and hotel and don't book online as there are no refunds.
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank William Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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pukkila
Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 bubbles Reviewed 2 November 2013 via mobile

We booked agoda this terryfying hotel. Go there and check the place. Just awful. No customers and area and hotel really need renovations. Maybe nice place 15 years ago. Not any more. Also very far from the center of city.

Stayed November 2013, travelled as a couple
Helpful?
4 Thank kyytiakke67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed 30 October 2013

I don't usually bother to comment, but this place needs a bit of a warning issued. This hotel is a bit like the movie. The staff are willing, but poorly trained. The rooms are clean, but poorly maintained. We can listen to the neighbours in the room next door comfortably so there is a distinct lack of privacy. If I had booked this place through normal online booking, I would have realised the cost per night was a good indication of the lack of maintenance in general. We booked through Interval International so we have spent too much money on the stay here and we left early to find a place more suited.
The shower was poorly built and I am not sure who thought piling pebbles around a plinth of tiles in the shower was a good idea, but the collection of soap scum on them is not great. Rising damp in the walls. Lights that don't work and no way to get natural light into the room without exposing yourself. Closer to a backpacker establishment than a resort.
The staff are friendly and try hard but lack training and good backup. The bed sheets are too small for the bed, so one ends up sleeping on the mattress halfway through the night. The towels are threadbare and the bathroom door did not close at all. The power sockets covers fell off every time we inserted or removed the key for power in the room and the air con wheezed horribly. If we had been paying $20.00 per night, as most of the other people were, we could probably have put up with it.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank isellev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangkok, Thailand
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 29 October 2013 via mobile

I returned again to this oasis in North Bali.
Everything was great. Like a home coming.
Love the location.
Love the fact there are no phones or TV in the room.
Had lots of massage and watched amazing sunsets every evening with a cocktail.
I would recommend this property to anyone wanting a tropical Bali holiday

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JohnRoberts81293916
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 10 October 2013

I really enjoyed my stay at Bali grand sunsets, so much so that instead of staying 3 nights I ended up staying 7. The view you get from all the rooms is worth every penny, the sunsets are truly magical and all you can hear at night is the waves. The hotel itself its very brightly decorated, I think me and my boyfriend counted about 12 different coloured walls, but the beds are comfy, all the rooms have a large balcony and the bathroom has everything you need, even a bath if you go deluxe. We were in a standard room and were perfectly happy, although I am aware that in some standard rooms when you turn the lights off the fan goes off so see if you can get into room 9 (our room) in which case the switches for both were separate. The service is brilliant the staff are so friendly and helpful and sorted us out with transport and trips for good prices. Location: do not be fooled, Lovina is a 30 minute walk! However, we were here in low season (october) and there was nothing much worth walking to Lovina for anyway, there are lots of places to eat around the hotel offering better prices than the center of town. Don't expect to find taxis around here but the roads are a lot quieter and we rented a motorbike for $60,000 for one day, and they offered weekly deals. I would definitely recommend hiring either a bike or car while you are here, the coastal road is lovely. The pool and the gardens at the hotel are great and its a 2 step walk onto the beach. It is dirty in parts but the strip of beach outside the hotel is generally clean of rubbish and lots of people staying enjoyed snorkelling as the reefs are not far out at all. There is nothing I could complain about, especially when we were only paying $21 a night for a room! I would also recommend either a banana or melon juice made by the younger bartender, they are divine (and only $1!!!!).

Room Tip: Room 9! All rooms have a sea view though!
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lily A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooklyn, New York, United States
2 reviews
4 of 5 bubbles Reviewed 2 October 2013

Right on the water where you can hear the small surf roll in and out, bird singing. Rooms were simple, clean, and fine for my stay as I was out and about most of the time. Only complaint with the rooms would be the poor lighting, but during the day time it was fine. The part that is really special about Bali Grand Sunsets are the people - Monica and Made made the trip extra special. They are really great spirits with stories to share, and listening ears. Lovina was one of my favorite spots in Bali and I am so very glad I stayed here.

  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BeShakti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Bali Grand Sunsets Resort & Spa

Property: Bali Grand Sunsets Resort & Spa
Address: Jl Seririt Singaraja | Desa Tukud Munga, Indonesia
Region: Indonesia > Bali > Lovina Beach
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#8 Top resorts Hotel in Lovina Beach
#12 On the Beach Hotel in Lovina Beach
Number of rooms: 19
Official Description (provided by the hotel):
The beautiful Bali Grand Sunsets Resort is right on the beach in Lovina, on the pristine northern coast of Bali island.All our beautifully appointed rooms overlook the famous volcanic sand beaches of Lovina Bay, where the calm waters are ruffled by afternoon breezes and every sunset is a photo opportunity.Whole days can be spent by the pool or in one of our reclining lounges on the warm sand, which begins just outside our gates. Evenings offer delicious dining on local & international cuisine in our beachfront restaurant. You can even choose to dine on the beach itself – truly a delight in tropical Bali.It truly is Just Another Day in Paradise ... more   less 
Also Known As:
Bali Grand Sunsets Resort & Spa Lovina Beach

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