We stayed for two nights and regretted it. The hotel looks lovely and the views are lovely, however it is a proper mission to get to - which is fine because we anticipated that, but the road was a lot worse than i imagined though not impossible to ride a scooter.
The issues i have are with the way the hotel is run.. for starters there is no reception area, we got there and our safe broke with our stuff inside, we tried to reach someone but couldnt find anyone because the place is so understaffed. We managed to get it open and asked for another one but they fixed ours and gave it back hours later. The room was clean, the kitchen area was clean-ish but the fridge was switched off and empty. The shower area was tiny and very humid.
The breakfast was good though very tight, we missed it on the first day and asked for an extra bowl of fuit the next but they wouldnt give it to us. We had to have dinner at the hotel both nights because of the cost to get there on a cab and the food was good, although very very expensive - -the most expensive dinners we had in bali and gili islands. They charge for 5 star food but it was good to average and tiny portions.
The place felt really empty - we had someone come pick us up at 5am to go watch the dolphins and at 5am we had these 2 guys knocking on our window and i figured one of them was a security guy with the driver from the dolphin company, but they were both drivers - meaning they just walked in at 5am and went straight into our room..
Overall we just felt left alone in the hotel and the service was terrible. I dont expect people to chat to you etc etc when youre in a hotel, but if im paying what i paid there i would like to have a phone in the room to call reception (there wasnt one so you had to walk all the way down to the restaurant to try and find someone), i would like to have a minifridge working and hopefully stocked up and at least a degree of customer service. It was a let down in our honeymoon and i wont be coming back..
- Official Description (provided by the hotel):
- A new concept health resort in Lovina, Bali on an unique location. Enjoy the amazing panorama view, the delicious food, Yoga and the Ayuvedic spa all with the feeling of being in a jack johnson video clip. ... more less
- Reservation Options:
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- Also Known As:
- The Hamsa Bali Resort Lovina Beach