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“Comfortable Rijswijk stay”

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Best Western Plus Grand Winston Hotel
Ranked #1 of 3 Hotels in Rijswijk
Muscat
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Comfortable Rijswijk stay”
Reviewed 10 February 2014

Clean, efficient, friendly, good size rooms, comfortable bed, good food at both breakfast and dinner and if on business at Shell across the road, it's impossible to beat. Internet was brilliantly quick.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank stuckinmuscat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chagall_Hotels, General Manager at Best Western Plus Grand Winston Hotel, responded to this review, 28 February 2014
Dear Stuckinmuskat,

Many thanks for your wonderful review on TripAdvisor. We are very satisfied to read that you had a pleasant stay in our hotel and to read your positive feedback.

With kind regards,

Arjan van Esveld
General Manager
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881 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (24)
Date | Rating
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  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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  • Japanese first
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English first
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 22 January 2014

Stayed for a business trip recently for Shell and spent long days training in the offices across the road. As such, a good sleep was a must and something I did not achieve whilst staying at the Grand Winston. Room was okay (bit tatty in places) and food was v good. Bed was v firm and pillows a bit too soft for me; almost suffocating me as it wrapped round my face.

Worse though was the noise - every night doors slamming, people coming back to their rooms from the casino next door etc. Other than that, staff are friendly, shower fine, mini bar in the room well stocked, room kept v clean etc.

Just don't expect to sleep!

Room Tip: Get a room away from the road if possible and ask for firmer pillows (but softer mattress....)
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  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KeithTracey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chagall_Hotels, General Manager at Best Western Plus Grand Winston Hotel, responded to this review, 28 February 2014
Dear KeithTracey,

Thank you very much for your review on Tripadvisor.

We are continuously using the feedback of our guests to improve our hotel, therefore we appreciate your review.

We regret that you were not able to get a good night sleep. We do our utmost to guarantee silence in the hotel after 11.00 p.m. We would appreciate if for a future stay you could contact our front desk so that we are able to undertake immediate action to prevent disturbance during the night.

With kind regards,

Arjan van Esveld
General Manager
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Rotterdam, The Netherlands
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 January 2014

We had a lovely stay in Rijswijk, free parking on the property for which you had to report to reception in order to be able to get in. Check-in was fast and without any trouble. the room was lovely, spacious, good shower, good mirror with proper light. The only negative point could be, as I was with my boyfriend it was no issue for us, but the bathroom is separated from the rest of the room with a glass wall, which is semi-covered with thick paper. which means that you can literally see every body part of the person sharing the room with you. Had a lovely dinner at the halve maan which is just around the corner, which is accompanied by a casino. Breakfast the next morning was lovely, although I just left a minute from the table to fetch some butter, and my plate had already been cleared upon return. would definitely return.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Claireinmadrid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chagall_Hotels, General Manager at Best Western Plus Grand Winston Hotel, responded to this review, 24 January 2014
Dear Claireinmadrid,

Thank you for your time to write a review on Tripadvisor.

We like to inform you that there are rooms available with opaque bathroom walls which offer more privacy. You can make a note when you make a reservation so we can make sure a room is available. We will discuss your remarks regarding the service during breakfast with our team to improve our service level and make your stay as pleasant as possible.

We hope to welcome you back at our hotel.

With kind regards,

Arjan van Esveld
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdeen, United Kingdom
Level Contributor
462 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 179 helpful votes
Reviewed 13 December 2013

Always stay here when at Shell as its just across from Kessler park. The hotel is good quality. rooms have an integrated bathroom with spa shower which is a bit over complex prefer just a decent power shower. Beds are a bit over firm. restaurant is a bit bizarre and very limited in size and menu.Decent breakfast area and the staff are all excellent.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank maraalfa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Netherlands
Level Contributor
69 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 9 December 2013

I stayed at this hotel for business. Upon arrival there was a quick check in and processing. The room is all contained with a glass separation for the shower and remainder of the room. Shower is a little "unique" but the quality of the equipment and utilites is very high. The bed is a little hard and not very comfortable to sleep on.

I also found out that you need to turn off your A/C / air ventalation as otherwise the noise will continue throughout the night.

Only slight downside for me was that the TV seemed a little outdated and difficult to turn on/off. The times on the TV are all wrong (we did a comparison at breakfast).

Breakfast is a great quality and varied.

  • Stayed December 2013, travelled on business
    • Value
    • Location
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Helpful?
Thank emmy_bug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chagall_Hotels, General Manager at Best Western Plus Grand Winston Hotel, responded to this review, 13 December 2013
Dear emmy_bug,

Thank you very much for your review.

We are pleased to inform you that all televisions will be replaced by new Smart/LED televisions offering a wide range of national and international channels before the end of the year

We hope to welcome you back at our hotel.

With kind regards,

Arjan van Esveld
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stavanger, Rogaland, Norway
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 November 2013

Apart from the weird shower, the not so grand is a good hotel. Falling out of bed to walk to work is always a winner for me. Downside is that some of the staff don't really make the effort to give proper customer service, most likely due to the lack of competition as it sits so close to Shell HQ. I would estimate 90% of their business is linked to our company. That said, most staff are fine and attentive. Breakfast is average unless you do what I do and hit the egg station and get a lekker omelette. As I said, the convenience of it's location is the key. Right at the side of Rijswijk train station, 200m from Shell HQ and Alaska building and also next to the tram station to go the Hague (20ish mins)

Room Tip: Make sure you get a business room at the Shell rate as minibar and premium wifi is then free.
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Darren L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
65 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 29 October 2013

The Hague has nice hotels located within walking distance of various attractions. Rijswik must have other hotels but the Grand Winston is convenient for my business needs. I am not sure exactly how to describe the hotel other than to say the room is comfortable. However, it is not really a family sort of place. The room also is not really set up for business. The desk chair is so low that you have to reach up uncomfortably to the keyboard. It is impossible to work more than an hour at the desk.
Lighting is a joke; tiny light bulbs that really produce not useable illumination. It is nearly impossible to read a book at night.
The hotel restaurant is best not used by occupants. Food is all show with no taste or substance. The chef apparently trained is plate decoration and failed cooking.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chagall_Hotels, General Manager at Best Western Plus Grand Winston Hotel, responded to this review, 11 December 2013
Dear Paul B,

Thank you for your review on Tripadvisor.

I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
I will discuss your remarks regarding the food immediately with our staff.

At Worldhotel Grand Winston, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us.
Kind regards,

Arjan van Esveld
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Grand Winston Hotel

Property: Best Western Plus Grand Winston Hotel
Address: Generaal Eisenhowerplein 1, 2288 AE Rijswijk, The Netherlands (Formerly BEST WESTERN PLUS Grand Winston Hotel)
Region: The Netherlands > South Holland Province > Rijswijk
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
Ranked #1 of 3 Hotels in Rijswijk
Price Range (Based on Average Rates): £
Hotel Class:4 star — Best Western Plus Grand Winston Hotel 4*
Number of rooms: 252
Official Description (provided by the hotel):
A stay in the Grand Winston Hotel, named after the famous statesperson Sir Winston Churchill, can be described as an unique experience; ultimate luxury and comfort in surroundings of special design in a hotel perfectly located between the royal cities The Hague and Delft, in the Plaspoelpolder area of Rijswijk. The remarkable design hotel has an international appeal and charisma. It offers 252 rooms, of which 184 Comfort Rooms, 54 Executive Rooms, 7 Junior Suites and 7 Apartment Suites. All rooms are spacious and have a special design. The bathrooms have triangular walls of glass, providing a very special effect. ... more   less 
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Also Known As:
Worldhotel Grand Winston Hotel Rijswijk
Hotel Grand Winston

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