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“Do not stay here”

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Hotel-Restaurant Les Sirenes
Ranked #1 of 1 Hotels in Lepin-le-Lac
Reviewed 14 October 2013

We stayed here for a night during our journey by car from the UK down to the South of France. Of the four hotels we stayed in on the journeys down and back, this was by far the worst customer service we experienced.

The hotel itself is in a wonderful location with large grounds right on the edge of the lake.
However, this is where its good points end. We arrived at 6.00 pm to find that there was nobody in, the owner turned up in his van a few minutes later after we had been looking around to find a way in.

The room was extremely basic with furniture and decorations from the 1950s. We had requested a room with a lake view and we did indeed have a balcony facing the lake. However, to actually see the lake you had to remain standing, if you sat down at the table you could not see over the balcony parapet! All it needed was some decking to raise the table and chairs up a bit and you could have your lake view whilst seated.

The hotel had a large restaurant with windows down one side overlooking the lake. We were met by a very nice young waitress who got us drinks and showed us to our table. We were invited to sit at a table at the back of the restaurant where it was a bit dark. We asked to sit at a round table in the centre which she let us do and left us looking at the menu. She then came back from the kitchen and said we couldn’t sit there as it was reserved, but said we could sit anywhere else we wanted. Out of about 20 tables, there were only 2 others that were occupied. She had obviously been told by the manager, who was cooking in the kitchen, that he didn’t want us to sit there. We duly moved to another table nearer the window. Suffice it to say that, even though 4 other residents came into the restaurant, nobody ever came to sit at the “reserved table”. The menu choice and food was reasonable but the atmosphere was very dull. The restaurant had a great view and a terrace overlooking the lake but it and the bar area were full of the owners personal possessions and clutter and was badly in need of a good clean out and redecoration.

After dinner we had coffee in the bar, served by the same very polite and smiling waitress.
Whilst we were there the owner had 2 very loud disagreements in front of us; one with another guest and one with the waitress. We felt that this was extremely rude and unprofessional. He was equally disgruntled when he served us our very small and basic breakfast the next morning.

We would definitely not stay at this hotel again unless it was under new management.

  • Stayed: September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank AMC31261
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (103)
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4 - 10 of 103 reviews

Reviewed 4 days ago
Google Translation

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank Jean Paul C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago via mobile
Google Translation

Stayed: July 2017, travelled as a couple
Thank menubarbe g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile
Google Translation

Stayed: October 2017
1  Thank sbb7338
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 September 2017 via mobile
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Stayed: August 2017, travelled with friends
2  Thank Christina L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2017
Google Translation

Room Tip: Très bien pour les ados avec les lac le ponton la plage,les pédalos.
See more room tips
  • Stayed: August 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank roger a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2017
Google Translation

Room Tip: sommes partis avant et nous n'étions pas les seuls à êtres mécontents
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  • Stayed: August 2017, travelled with friends
    • Service
1  Thank AVENEL2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel-Restaurant Les Sirenes

Address: Le Boffard | Sortie Bourg d'Aiguebelette, 73610 Lepin-le-Lac, France
Region: France > Auvergne-Rhone-Alpes > Savoie > Lepin-le-Lac
Hotel Style:
Ranked #1 of 1 Hotels in Lepin-le-Lac
Price Range: £53 - £55 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Hotel-Restaurant Les Sirenes 2*
Number of rooms: 14
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