We stayed in Kenana cottage which was spacious and comfortable with beautiful surroundings. We did not use the restaurant or bar and the kitchen was well-equipped for self-catering. Our rating would have been much better if it weren't for the checkout process. As we waited to pay for accommodation at the end of our stay, one of the staff checked the cottage and discovered that a towel was 'missing', claiming that she had checked the number of towels with us on arrival - which was a blatant lie. We were then barred from leaving the property until the towel had been 'found' and were subjected to the insult of having our bags and suitcases unloaded from the car and searched; after which, surprise, surprise, no towel was found! Although the owner was very apologetic at this point, such a state of affairs should never have occurred as no inventory was shared and signed on our arrival. Either implement a system that works or leave guests unharassed! This left a bitter taste on our departure and we were late for an important appointment. ...and the promised apology from the female staff member (Mary?) never materialized.
- Official Description (provided by the hotel):
- Self catering and Fully Serviced Holiday Cottages based on a beautiful Up-Country Farm in Highland Kenya. ... more less