The hotel was easy to find. On booking in I asked the reception staff what time breakfast was for the morning. She didn't have a clue. Told us it was written on the card slip for our room. The carpets in the hallways were badly stained. The room was clean with a large queen sized bed. Good shower and clean bathroom No information in the rooms about restaurant times, fire exits etc. breakfast was a joke. £8 each we were pointed to a table and our order was taken. 45 mins later I was concerned that people arriving after me had got theirs but ours was not in sight. I asked the waitress and she then went to the kitchen and ours arrived. No apology and some of the items missing. I complained to the desk staff but they didnt sem to have a process to deal with complaints Spoilt the rest of my trip. They need to up their game
- Official Description (provided by the hotel):
- Skylark Hotel opened for business in November 2011 having been renovated to a 4 star standard.The Hotel has 76 rooms, consisting of doubles,Twins, Family rooms and Suites.Most of the accommodation is on ground floor level, wheelchair accessible. Some of the rooms and public toilets have been modified as accessible. The Hotel borders with Southend Airport, very close to A127 leading to M25 motorway.We have a number of function rooms, suitable for Conferences, Banqueting, Weddings and other functions. We also have the facilities of a Business Centre.We have a large restaurant and a separate bar which are also open to non residents. Special sunday menu is offered.The hotel also caters for parties, business lunches, networking.Skylark Hotel is fitted with the latest Audio Visual technology.Free on site parking is available for over 200 vehicles.Perfect venue for accommodation and doing business. ... more less
- Reservation Options:
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- Also Known As:
- Skylark Hotel Rochford, Essex