We are a London family of 2 adults, a 5 year old girl, and 1 year old boy. We stayed in Lodge 4.
The location is unbeatable, with easy access to the Wye Valley and Forest of Dean. First impressions were good, but once we started to make use of the lodge amenities, the cracks started to show...
Overall cleanliness wasn't really adequate, with blatant cobwebs in door and window reveals, and hanging off lights and the ceiling. The carpets still had debris from previous guests. The shower/bath had scum marks on the taps and curtain which was easily cleanable!
The gas oven did not easily ignite, and since the dial was faulty, we had to rely on our noses to determine if the gas was off after use. The smoke alarm battery was faulty, and a quick check of the fire safety log revealed that equipment had not been checked for 17 days, whereas the run up to our stay was generally weekly.
Cold tap in the bath did not function at all, and the shower fluctuated randomly from superheated to subzero by the time I had the 3rd shower of the day. The shower head was full of limescale and sprouted water in a 360 degree hot/cold killing zone.
The wifi would not allow internet access to 2 out of 3 devices we had, yet these devices were checked out and about and found to be functional.
Satellite tv can be hit and miss in the area, but on occasion it became unwatchable.
My wife informed the lovely lady on reception, who arranged for maintenance to come in the morning as it was late. The next day, she spoke to a manageress called Jane, whose first response was, "So do you want to check out then?" - unbelievable! Due to the logistical nightmare of relocating at short notice, we said we would keep the lodge, but perhaps they may like to reduce the room rate by way of compensation. Jane appeared suprised about our cleanliness issues - she obviously hasn't read this site, which we now wish we had done!
The maintenance team came and did what they could, and we found them to be very obliging considering the limited resources the hotel obviously allow them.
They put a number of fixes in place, albeit 'Heath-Robinson' but by the time we got back, the antique cobwebs and grime were still in place. The following morning I rang Jane to discuss this and she was told me housekeeping HAD been??? And that we had already been discounted £25 per night through Bookings.com. As I said to her, I find this level of cleanliness all the more surprising in a £125 per night hotel.
Jane had obviously run out of steam by now, so sent a useless male manager, who told be the gas oven was only a grill, then that it was electric, before he finally submitted it was dodgy and gas. He then ran the shower, which held temperature this time so was deemed perfectly ok.
His answer to a heavily soiled seive left in a kitchen cupboard was that it was ok because it had been used to fry chips, not that it would be dealt with. The response to the shower head was that this was why there was a shower curtain.
By the time we left, some things were done, others we just stomached for the sake of an easy life.
I have loads of photos if the hotel would like to discuss the matter more constructively now I have gone public!
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Odigeo and Evoline ltd so you can book your Lindors Country House Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Lindors Country House Hotel Saint Briavels, Gloucestershire