The WORST experience, customer service I've ever had! A very upsetting experience.
I purchased a groupon march 2014 for a over night stay at this hotel with my friend on the basis that it's a quite country retreat, with high tea.
On the day of arrival we were told we had no room and this is due to a Lithuanian music festival and 3000 people were expected. I explained I was not informed about this, when I booked and not what I had came away for. I had driven 70 miles to get here and to be informed on the day that they are holding a very large music festival is unacceptable. The owner came to the desk and said you would have been contacted, I explained I had not, no one e mailed me, when I phoned no one mentioned a thing to me about this, had they, I would not have came. He shrugged his shoulders and shouted at his wife and left. I was outraged and a little concerned, as they were quite hostile towards us, and the hotel was full of people getting drunk. I am not one to complain and normally use this site to compliment others but this was just awful and it got worse.
We then had or high tea, which was purchased as part of the offer. They brought this out and we had no scones and our high tea was very different to the surrounding tables. By this point I was disgusted about how we were being treated and really upset. I went to the front desk and asked what's going on. The women ( co owner) clearly wanted rid of is, was unapologetic ( it was only until I had mentioned that no one had even said sorry she apologised). She went into a back office with her receptions staff and took 30-40 mins phoning hotels to get shot of is, only to come back and say they were all full. I had given up by this point and was tired, we had traveled a fair trek to get here and from the moment we came in, we were made to feel unwelcome.
Hammers and drills were going on until 9 pm that night, in preparation for the festival. It's 7am in the morning, as I write this review in my room at the hotel and there is wheelsy bins being run around the place. It's been awful, upsetting, disheartening and ruined our whole weekend.
It was a waste of my time, money and efforts. What's worse yet is the hotel owner who was quite intimidating and hostile.
- Also Known As:
- Headley Park Hotel Sleaford, Hampshire, UK