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“Good food shocking service and attitude”
Review of B+B Wickham

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B+B Wickham
Ranked #1 of 1 Hotels in Wickham
Certificate of Excellence
Fareham
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Good food shocking service and attitude”
Reviewed 4 March 2013

We booked a private room for a family celebration in the restaurant. So many things went wrong that listing the examples of rudeness and poor service would take too long to write. The owner told us they were two staff down but promised "it would not make any difference and we would be well looked after. In fact the opposite happened and they did very little right. The highlight of the evening was the owner telling us that he was going to sack one of his male members of staff. He was true to his word and came into our room to confirm he had sacked him. We could not understand why he was giving us updates on how he was going to deal with this young lad and found the owners behaviour appalling.
The food was tasty and the setting very pleasant

  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Service
Helpful?
2 Thank paperthin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DawnbWickham, Manager at B+B Wickham, responded to this review, 6 March 2013
It is always difficult to respond to such an unpleasant review. We do confess that we had a minor "one off " problem with the service but under the circumstances we did everything possible to correct the situation.

It is our policy to do everything possible for our guests and you can see that 80% of Trip Advisor reviews are excellent.

As we were aware that our service was not up to our usual high standards we felt that it was inappropriate to apply a service charge.

On a more positive note we are pleased to hear that you enjoyed your meal and surroundings.

Kind Regards
Dawn Boyer
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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381 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (93)
Date | Rating
  • English first
  • Italian first
  • Norwegian first
  • Any
English first
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 22 February 2013

We looked forward so much to our visit to this hotel. The staff were charming at breakfast and dinner and the food was excellent.
However, the dirt and dust in our bedroom was probably the worst I have ever seen in an establishment of this supposed standard. We were out early every morning and back late in the evening so it wasn't until our final day, in full daylight, that we could see the accumulated grime. It made me wonder if the room had been cleaned in the previous month.
On checking out, no management were available. I have since e-mailed them with photographs of my complaints. To date, I have not had the courtesy of a reply. Why does that not surprise me ?

Room Tip: We stayed in Room 12. Maybe, they have cleaned it by now.
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  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank dencmurphy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southampton, United Kingdom
1 review
Reviewed 17 February 2013

We stayed here overnight in the main house. Having enjoyed a very good dinner in the restaurant, we retired to our bed to find the matress extremely uncomfortable - you could feel all the spings. It was impossible to get comfortable so we resorted to lying on top of the duvet but this meant we were cold and there were no blankets in the room. We ended up only having about 1-2 hours sleep. The room is draughty and also above the kitchen so could hear all their noises and the air conditioning unit. It was the worst nights sleep ever in a hotel. When we checked out we mentioned this to the staff and they were not surprised and just said they were going through the hotel and replacing the old matresses and had not got round to the one in our room (room 6). Hardly an apology. Disgusted and will never stay here again.

Room Tip: Avoid room 6.
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  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1930S40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
somerset, uk
Level Contributor
406 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 221 helpful votes
Reviewed 15 January 2013

My husband and I booked a 2 night break middle of January purely for relaxation and to top up our batteries. We were greeted by Dawn who seems to be Hotel Manager/Receptionist/Waiter, who showed us to our room. I had previously phoned the hotel some weeks beforehand to ask for a quiet room as I am a light sleeper. We were shown into Room 6 - quite small but perfectly adequate. What we didnt realise was that the room was over the kitchen and therefore quite noisy until 11ish in the evening and woken again at 7.00 am in the mornings. Comfortable bed and both had a reasonably good nights sleep. Bathroom has both bath and shower options but water pressure very low and toilet takes quite a while to fill up. Windows are drafty and one window broken but as we kept the door to the bathroom closed this did not affect us in the bedroom. Bottled water is provided in the room as is tea/coffee making facilities. Breakfast is excellent and all locally sourced and set us up for the day until our evening meal. Tea/coffee topped up upon request as is the toast. Not rushed after eating and let our breakfast go down whilst reading the papers. You can order newspapers from Dawn and are waiting for you as you go into breakfast. We opted not to eat in the restaurant as the menu was a little too fussy for us and ate at The Kings Head in the square - see separate review. Note : the car park is tiny and allows for 4 cars otherwise you will need to park in the square and only a 3 hour parking limit from 9.00 am - 5.00 pm. Sunday is free. All in all we had a very relaxing stay. Staff are a credit to the hotel and very accommodating.

Room Tip: As mentioned in my review Room 6 is above the kitchens so quite noisy and a small double room
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  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LAD63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hertfordshire
Level Contributor
44 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 12 January 2013

We were at the Old House hotel for two nights, staying in one of their Garden Suites. We had purchased a deal on LivingSocial much earlier in the year, and it was a pleasing surprise that they accepted our booking using the deal over the New Year. We arrived on the Sunday and were walmly welcomed and shown promptly to our room, which was a small walk away from the main buiding. We were warned that the recent wet weather had caused a bit of problem with water drainage and to be honest we were not surprised and were actually relieved that it wasn't as bad in the area as some places had been.

The room was large with a high beam-vaulted ceiling, a good quality TV and lots of light. The floor was tiled but surprisingly warm due to the under-floor heating which could be adjusted by a dial on the wall.

The bathroom (wet room) was a good size with a free-standing bath. Small improvement could be to either have larger bath towels or add robes. We were a bit concerned when we used the shower because although it is a wet room, the water seemed to spread across the entire bathroom floor without draining very well. There was some nice soap, shower gel and moisturiser in dispensers.

In the wardrobe, there was a coffee machine which we couldn't master and ended up leaving well alone after my partner had only managed a single cup of warm coffee, with water spitting all over the place (of course he didn't read the instructions beforehand!). The bed was enormous and very comfortable and the was plenty of storage. We had access to a terrace area which overlooked the garden, which I am sure is a lovely place to sit during nice weather.

We were booked in for lunch so as soon as we unpacked we made our way to the restaurant, and were seated in the conservatory which was bright and surprisingly cosy (under-floor heating again). We both had wonderful meals (3 courses). The food was cooked to perfection and was very tasty (particularly liked the orange bread and butter pudding - yum!).

The next day we went down for breakfast - the quality again was excellent and as equally well cooked as lunch. We went for a drive to the New Forest for the day as the weather was atrocious (pouring with rain with a howling wind) and we didn't want to sit in our room all day. We were looking forward to the evening as we were booked into the restaurant for a meal, and based on the experience so far, we were anticipating a treat.

Naturally the restaurant was very busy as this was New Year's Eve. Service was prompt and polite but sadly the food was not up to the same high standard as our previous experiences (perhaps it was because the restaurant was full). We had a mix up with the cooking of our steaks (seemed to switch the preferences between us) which was immediately addressed as soon as we pointed it out. However mine was returned without the parmesan crisp which the first plate came with, and although I am sure it would have been addressed if I had pointed it out, I didn't bother. The main meals didn't seem to have the same wow factor as the lunch, and it is because of this that I have not given the 5 out of 5 stars because the rest of our experience was excellent.

The area is fine if you have a car - not much in the immediate area. There are a few tweaks which could be made at little cost to improve (robes in the room, shampoo and conditioner in the bathroom) but this is being picky. We both had a lovely time despite the miserable weather. Would I return - if I had another deal I certainly wood (the high cost of the meals was compensated by the deal we had on the room)?

Room Tip: Garden suites are very quiet and away from the main hotel/
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  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank ymbam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hornchurch, United Kingdom
Level Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 10 January 2013

We stayed here for New Year. We arrived 30th (Sunday) and was upgraded to a four poster bed room. There wasnt many people staying that night, probably 2 other couples apart from us. The hotel is warm and very much in keeping with the age of the hotel. The hotel is in a square with couple of bar/restaurant, old fashioned tea room, in keeping with the area, couple of restaurants including an Indian which was very nice but quite expensive. The breakfast in the hotel was very nice. Lots to choose from. We ate in the restaurant on New Year eve and again was nice not great though.. It was very expensive considering the location of the hotel. . I had a steak, it was quite thin and was ok not great. The sides were not included in the main so the bill at the end of the night was very expensive. I have eaten better for less in West London. Not alot to do in the area unless you have a car and can ride out.

Room Tip: Four poster bedrooms are very roomy.
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  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Carolann236
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portsmouth, United Kingdom
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 January 2013

This is the second year in a row we have celebrated New Years Eve here. The food is very good and service is excellent.If you are looking for a nice relaxing evening to celebrate rather than something hectic I would highly recommend The Old House. We will be returning next year to celebrate.

  • Stayed December 2012, travelled with family
    • Value
    • Service
Helpful?
Thank Daimion E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DawnbWickham, Manager at B+B Wickham, responded to this review, 12 January 2013
It is always a pleasure to welcome returning guests. We are pleased that you enjoyed your celebrations with us and look forward to seeing in 2014 with you!

Kind Regards
Dawn Boyer
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about B+B Wickham

Property: B+B Wickham
Address: The Square, Wickham PO17 5JG, England (Formerly The Old House Hotel)
Region: United Kingdom > England > Hampshire > Wickham
Amenities:
Bar / Lounge Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
Ranked #1 of 1 Hotels in Wickham
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — B+B Wickham 3.5*
Number of rooms: 12
Official Description (provided by the hotel):
B+B Wickham is a privately owned boutique bed and breakfast hotel, offering accommodation to our discerning guests in the historic village square of Wickham. We have 12 bedrooms, ranging from a single room to large suites. As well as stylish, comfortable bedrooms and delicious breakfasts, the property hosts La Bocca Restaurant and Bar. As well as drinking and dining, there is also a charming, intimate space for private dining, and the whole property is a great venue for weddings. The B+B concept is the brainchild of a group of like-minded professional hoteliers who have rewritten the rules, and created a new style of bed and breakfast hotel for the 21st century. ... more   less 
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Also Known As:
B+B Wickham Hampshire

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