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“Only just average” 3 of 5 bubbles
Review of Bedford Arms Hotel

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Bedford Arms Hotel
Ranked #1 of 1 Chenies B&B and Inns
Certificate of Excellence
Horsham, United Kingdom
Level Contributor
72 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Only just average”
3 of 5 bubbles Reviewed 3 August 2014 via mobile

This Hotel only just scored three stars. Other contributors have expressed problems with there stay, so our overnight stay booked for a local wedding gave me some concerns.
These were confirmed immediately on arrival when we were shown to a room in the main building which was directly above the kitchens and accordingly smelt of what was being prepared below, the room was extremely small and seemed very expensive for the £120.00 per night charge. There is a more modern purpose built block adjacent to the Hotel where accommodation is far better, ensure you specify one of these rooms for a more comfortable stay.
Given all the negative reviews of the restaurant we still popped into the front bar for a light lunch before the wedding. Much to my surprise nearly all the tables were booked so we decided to sit outside. I tried to order some food at 12.15 and was told that the kitchen didn't open until 12.30, very strange. Went back to the bar five minutes later and asked another member of staff if I could put in an order for 12.30 when the kitchen opened only to be met with a surprised expression and being told that the kitchens were open. Very Fawlty Towers.
On checking out the bill presented was for £130.00 which I questioned to be told there was an error and that the bill should in fact be £120.00. Fawlty Towers again?
A bit better organisation and this could be a good stopover in the area, but at the moment it is a bit of a gamble to get value in staying there.







Stayed August 2014, travelled as a couple
Helpful?
Thank Trusler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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211 reviews from our community

Traveller rating
    107
    63
    22
    16
    3
See reviews for
43
69
2
22
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 26 July 2014 via mobile

Stumbled across this place after a long walk through the countryside and decided to settle in for dinner. It's a beautiful spot and the staff were friendly, however the food was disappointing. One of the meals was not what we ordered, which wasn't a huge problem for us, but both meals were fairly bland and unexciting and not particularly hot. Expected better for the price and probably wouldn't return to eat.

Stayed July 2014
Helpful?
Thank Hughesey2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Strasbourg, France
Level Contributor
275 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 183 helpful votes
4 of 5 bubbles Reviewed 20 July 2014 via mobile

A nice comfortable hotel in a rural surrounding. We had not been warned that on a Sunday evening they did not do food however the Red Lion up the road filled this lacune. The rooms are clean tidy and spacious with excellent facilities. I would stay here again.

Stayed July 2014
Helpful?
1 Thank Dalesman_Abroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
67 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 16 July 2014

The Bedford Arms used to be very old and stuffy - however under new management they have refurbished the hotel and it looks fantastic. I met some friends for lunch in the bar and the atmosphere was great - food and service also very good. A great improvement all round.

  • Stayed July 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Service
Helpful?
Thank J M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kendal, United Kingdom
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 10 July 2014

We stayed at the hotel for two nights, conveniently close for a wedding in this beautiful village. It's amazing to find such a quiet and lovely rural spot so close the convenience of the M25.
Our room in the main house was very comfortable though compact. Though it looked out over the car park entrance and was above the kitchen area, it was reassuringly quiet. Our one concern was a slightly musty smell; we raised this with staff, and it was explained that a repair had been made in the bathroom, and the management were apologetic.
The staff were friendly, courteous and efficient. We requested a little flexibility regarding checkout time and the hotel responded happily to our needs.
We ate one evening in the restaurant, and one lunchtime in the bar. The price reflected the quality which was excellent, and the servings were ample; it represented good value.
The furnishings tended towards the nostalgic and echoed a past age, but this was in keeping with the historic nature of the building and the village, and is no doubt appreciated greatly by foreign visitors, though to ourselves it was just a familiar feel and part of our English heritage.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Bookanother
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed 2 July 2014

having frequently avoided this place based on its previous fawlty towers reputation , I have been half a dozen times since its remodel

Every time my expectations have been so high only matched by my level of disappointment every time

Each time I have had great food, tonight the food experience was marred by poor service and lack of experience behind the bar, its always the same , why do these places employ such poor quality staff

There is no such thing as bad staff only bad management .

If this place had designed their bar properly with comfortable stools and a bar that two barstaff
could pass each other then their customer experience would be so much better , simple things !

Get your basics right , three attractive girls serving behind the bar until 7pm and then waiting on tables only which had the effect of customers unable to get a drink from the bar as the bartenders could only do one thing at once , I asked one to serve who then had to ask the bartender to get the drink and join the queue while she had to stand helpless ! Whats that all about !

What a lovely place this could be with some proper staff !! A proper cocktail barman , able to serve and keep up with the flow would be a start , then look at the height of chairs and stools , they should be comfortable and welcoming

Maitre,d that jumps on you to ask " have you booked " with that knowing look " if you haven t i am not going to help "

I have spoken to the owner who seems completely oblivious its such a shame .

Room Tip: stay at the Grove
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  • Stayed June 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank thebestcritic2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newark
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 29 June 2014

We have just returned from a one night stay at this lovely hotel. We found this very last minute and only wished we had stayed a little longer. The bedroom was exactly to our taste, traditional feel but with everything you need. The Bedford Arms has a very cosy and welcoming feel, service was fantastic. Everything was very positive from the first phone call, to the Reception and the bar / dining staff. We were made to feel very welcome and were attentive to our young son. We arrived pretty late to check in as we had visited goodwood, and the bar was filling up with diners but the waitress still managed to squeeze us in for dinner. The food choice was plentiful and our chosen dishes were perfect. The wine and draught beers were very nice to. Breakfast equally as good. The gardens are a real treat and we enjoyed some quiet time after dinner and our son enjoyed running around and playing with the giant dominoes. We will be booking this wonderful hotel for our next visit to this area. Would defiantly recommend for couples or families.

Room Tip: We stayed in the Francis room in the main building, very nice
See more room tips
  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank florenceNewark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Bedford Arms Hotel

Property: Bedford Arms Hotel
Address: Chenies Village, Chenies WD3 6EQ, England
Region: United Kingdom > England > Buckinghamshire > Chenies
Hotel Style:
Ranked #1 of 1 B&Bs / Inns in Chenies
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Bedford Arms Hotel 3.5*
Number of rooms: 150
Official Description (provided by the hotel):
The Bedford Arms Hotel is situated in the village of Chenies. The Village was known as Isenhampstead until the middle of the 13th century, when it became known as Chenies from the Cheyne family who occupied the Manor until the 16th century.The hotel building dates for the most part from 1842. It was converted from a house to a hotel in the 1930's and was a small eating house and bar rather than a hotel. In 1957 the restaurant was moved to it's current position. The hotel was frequently used by the Russel family who later acquired Woburn Abbey.There are eighteen bedrooms, ten of which are individually designed and decorated in a traditional style and eight new contemporary designed bedrooms.There are two four-poster suites one with a Jacuzzi, sixteen double bedrooms including one purpose built disabled bedroom. Twin and family rooms and also a cot is available on request. The majority of bedrooms have wonderful views of either the hotel gardens or the Chiltern countryside.Room Service is available during breakfast, lunchtime and dinner. ... more   less 
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