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“Not as good as usual”

Ponsbourne Park Hotel and Restaurant
Certificate of Excellence
Cuisines: British
More restaurant details
Restaurant details
Good for: Groups, Business meetings, Child-friendly
Dining options: Dinner, Lunch, Highchairs Available, Private Dining, Reservations, Seating, Serves Alcohol, Validated Parking, Waitstaff, Wheelchair Accessible
London, United Kingdom
Level Contributor
355 reviews
190 restaurant reviews
common_n_restaurant_reviews_1bd8 178 helpful votes
“Not as good as usual”
3 of 5 bubbles Reviewed 9 December 2013 via mobile

I have visited this restaurant many times and never been disappointed until now. It has always been good value with well served and well presented food. Unfortunately, something has changed recently.

On my visit last week with my wife and four friends the usual wow factor was missing. It started in the bar where they were only able to serve three of the six drinks we ordered. They had even run out of red wine!

There was the usual fixed menu with sufficient choices for each course. However, our order for the first course was not served correctly and the main courses lacked the usual quality we had all enjoyed in the past. The meat dishes were a bit on the tough side and with vegetables piled on the plate in the kitchen, rather than being served at the table, it now looks as if Ponsbourne has given up trying to be a good restaurant. This may be to do with a fairly recent change of ownership or perhaps we were just a bit unlucky with the chef that night.

Service was not as attentive as usual and generally this was not a memorable meal.

There will have to be an improvement to tempt me back there which is a great pity because I have certainly enjoyed all my previous visits.

Visited November 2013
Helpful?
1 Thank DavidH118WH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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67 reviews from our community

Visitor rating
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    7
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Watford, United Kingdom
Level Contributor
36 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 38 helpful votes
“Daughter's wedding”
5 of 5 bubbles Reviewed 11 November 2013 via mobile

From the moment that we stepped into Ponsbourne on our first viewing the staff could not have been more accomodating. The service was superb from day one. The food was fantastic. Room organisation was spot-on. Every member of staff had a smile for us. The events co-ordinator was there every step of the way for guidance and to help my daughter realise her dream. Finally I have to mention Des, the master of ceremonies. His humour, his knowledge, his patience and when needed ( to keep things moving) his gentle assertiveness. He led us through our day so that we never needed to worry about where to be and what to do.
Finally the setting. Well what to say. A stunning venue. The photos that were taken by the guests are brilliant and I can't wait to see the professional ones. Special day. Special staff and special venue.

Helpful?
2 Thank Derek W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malaga, Spain
Level Contributor
159 reviews
108 restaurant reviews
common_n_restaurant_reviews_1bd8 57 helpful votes
“Great food , beautifully served”
5 of 5 bubbles Reviewed 16 October 2013

Fantastic meal at the Pondsbourne , it was a meal tasting for my daughters wedding coming up soon. Everything was beautifully served and tasted fresh and of good quality. It made is so hard to choose. We were very impressed and look forward to having a wonderful time .

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank SOFIE51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london
Level Contributor
6 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“how do you do it for that price ???”
5 of 5 bubbles Reviewed 8 October 2013

Had as usual a great stay at Pondsbourne park.. it did include our meal .. which was very nice staff excellent service great ..We had FISH N CHIPS it was great good old fashion way in newsprint, with all the trimmings, Our stay in the hotel , was included in the price ,as was our breakfast. ALL FOR £79.. FOR TWO CANNOT BE BEATEN .. in our opinion

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
3 Thank sylvia n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Halstead, United Kingdom
Level Contributor
13 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“Family reunion for Sunday lunch”
5 of 5 bubbles Reviewed 27 September 2013

A large (around 15) attended the Ponsbourne for Sunday lunch and it was superb! The staff we excellent and very cooperative. With 15 or so people talking, trying to get food ordered was a bit of a challenge, but we did and everyone commented on the great quality of the food and at a very reasonable price as well. Highly recommended!

  • Visited September 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Phil S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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