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“Great decor, poor service”

The Bickley Pub & Steakhouse
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Ranked #19 of 43 Restaurants in Chislehurst
Price range: US$4 - US$39
Cuisines: European, Gastropub
More restaurant details
Restaurant details
Dining options: Lunch, Breakfast, After-hours, Outdoor Seating, Reservations
Description: A friendly local pub in the heart of beautiful Chislehurst only a short walk from Chislehurst railway station. With a wide selection of real ales, and intriguing winelist and simple, fresh food served all day every day. Join us on Sundays for coffee, Bloody Marys and sumptuous roasts from £12.
England
Level 3 Contributor
14 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Great decor, poor service”
Reviewed 18 July 2014 via mobile

This is such a shame as the area is crying out for a upmarket bar/restaurant.. Lovely decor and great outdoor space.. But service so poor.. Food poor quality .. And ladies toilets filthy and smelly.. Definitely think something wrong with plumbing as they have smelt bad for years.. Guys get a grip train your staff better.. And ensure there is quality control on the food going out..

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank 031058
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DOXFORDS, General Manager at The Bickley Pub & Steakhouse, responded to this review, 28 July 2014
Thank you for your review, and we are really sorry you didn't have a great experience. We've recently opened after a major refurb, and although all our staff have gone through a 2 week training programme, they're still fairly new, and the pub has been extremely busy ever since we opened. Please be assured that we will feed back all your comments to our team, and will continue to work really hard to make sure our service gets better and better. We hope to see you again soon at The Bickley. John and the Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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417 reviews from our community

Visitor rating
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    66
    62
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
London, United Kingdom
Level 4 Contributor
26 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
“Almost there”
Reviewed 14 July 2014

The Bickley is my local and I was really looking forward to seeing the results of the latest renovations. I must admit that they have made a great job of the interior but the garden is the real hit, especially at the moment when the weather is so nice. By widely spacing the tables, they have managed to make it welcoming for people with children without crowding those who have gone for a quiet drink. The blankets by the door for cooler evenings are a great touch BUT the toilets are always in terrible condition and should be checked more regularly and when I was there on Sunday there was no glass collection going on so anyone sitting down to eat had to do so surrounded by the leftovers from the previous occupant - not nice.

The only food I tried was the Club Sandwich and it was very poor. Lots of bread, lots of salad, lots of mayonnaise with very little filling. A real disappointment - don't scrimp on ingredients guys, they are the cheapest element of your business.

It's a shame because it has the potential to be a really great local pub and just needs a little more attention to detail.

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank haygroupie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DOXFORDS, General Manager at The Bickley Pub & Steakhouse, responded to this review, 28 July 2014
Thank you for your review, and we are really sorry you didn't have a great experience. We've recently opened after a major refurb, and although all our staff have gone through a 2 week training programme, they're still fairly new, and the pub has been extremely busy ever since we opened. Please be assured that we will feed back all your comments to our team, and will continue to work really hard to make sure our service gets better and better. We hope to see you again soon at The Bickley. John and the Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 1 Contributor
4 reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“Teething problems or poor service”
Reviewed 7 July 2014

What a shame went to the bickley on Monday evening for a bite to eat.. On arrival we walked to the dining area a stood there for 5 mins before we were acknowledged. Our table ment one persons on had to sit facing the wall.. The waitress forgot our drinks order.. The food was average.. All I could hear was the staff apologising for the slow service or poor food.

Overall impression the bickley is quite pretentious..

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
4 Thank Db10000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DOXFORDS, General Manager at The Bickley Pub & Steakhouse, responded to this review, 28 July 2014
Thank you for your review, and we are really sorry you didn't have a great experience. We've recently opened after a major refurb, and although all our staff have gone through a 2 week training programme, they're still fairly new, and the pub has been extremely busy ever since we opened. Please be assured that we will feed back all your comments to our team, and will continue to work really hard to make sure our service gets better and better. We hope to see you again soon at The Bickley. John and the Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kent, United Kingdom
Level 3 Contributor
10 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“A very pleasant surprise!”
Reviewed 19 March 2014 via mobile

I first reviewed the Bickley over a year ago and it wasn't very good to say the least! But on this visit everything has changed for the better! The staff are very friendly and welcoming the food is good and they have beers and real ale on tap now. We will definitely be going back!

Visited March 2014
Helpful?
Thank Jeremy1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chislehurst, United Kingdom
2 reviews
“Superb food with friendly and attentive service. Highly recommended.”
Reviewed 15 February 2014

Please note, some of the poorer reviews here relate to when the restaurant was under different management, therefore, do not let this cloud your judgement on giving this superb restaurant a try. Food is superb and on a par with Chapter One level, without the bigger cost. Try the pork belly - amazing. Service was kind, attentive and a genuinely excellent experience. Thank you to the two excellent staff that looked after us (they were down on numbers but we didn't notice). Atmosphere is very relaxed with low lights and gentle background music. This was a great evening and I will look forward to another visit very soon.

  • Visited February 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank sbh295
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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