We arrived at the hotel for what was meant to be a lovely break for our anniversary after driving over 200 miles. We checked in to our room we was appalled at the quality of this dingy tiny box room that had no name on the door only fire door where as all other rooms were named. There was no where to put cloths, towel and hand rail were broken and our feet touched the wall when we laid in bed. We immediately went to reception to express our upset and disappointment as this and requested to be moved to another room as this was not what was advertised when we booked. They was unwilling to do anything and was rude to us. We stayed up all night trying to find more suitable accommodation as we had travelled miles but everywhere was full. In the morning we went for breakfast and that was inedible, again the staff we not interested. This was the worst experience we have ever had and we was treated so appallingly by the manager who was not apologetic and clearly he was not interested in resolving any of the issues. We checked out after 1 night due to this and was assured by the manager we could request a refund as we hadn't stayed the whole weekend. When we requested this he refused and it and denied everything he had advised us during our night from hell. This totally ruined our anniversary and to this day they still hold our money despite us not staying and the experience we had.
- Official Description (provided by the hotel):
- Traditional Coaching Inn, real log fires, real ale, great food. We serve high quality food at lunch and evenings, using the best local seasonal produce. Boutique en-suite rooms at affordable prices. Located on the edge of the Yorkshire Dales, ideal for visitors who wish to explore the Dales, Lake District, or discover the Forest of Bowland. ... more less
- Reservation Options:
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- Also Known As:
- The Coach House Inn Bentham, Yorkshire