We have just returned from a third stay here and we keep going back because we enjoy the chilled out idyllic surroundings. The hotel is a lovely little peaceful haven particularly for couples and once again from our point of view we had a very enjoyable time once more.
However, this time round we did notice one or two slips in standards from previously. At our first breakfast, the gentleman who served us seemed a bit short on a welcoming smile and the normal.courtesy we receive. We watched him go about us duties and he also appeared to get flustered quite easily. We also noticed on the second night of our stay how one couple dining in the restaurant seemed to get completely forgotten about and waited and waited .. for a response in terms of someone to take the order.
Having said all that, we will return because for the majority of our stay and for us personally the welcome, the service and the whole experience was very very positive !
Just flagging up the negatives cos we really like the place and would like it to retain is high status on Trip Advisor - let's face it you don't get a No. 2 rating B & B in Lancaster by being poor !!More
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