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Mushashi
England

Overall a good experience

Review of Thurnham Hall
4.0 of 5 bubblesReviewed 10 Apr 2024
Tired around the edges but good facilities and a great restaurant on site.
The swimming pool really makes a difference on those rainy days in Lancaster and the huge gardens and play area ensure the children are never bored. The room could be cleaner but they are large and have all the appliances you could need for a few days away from home.
Great staff.
Overall a good experience.
Date of stay: April 2024
Room Tip: Pool, play area and vast gardens make it ideal for children
Trip type: Travelled with family
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Diamond Resorts, Owner at Thurnham Hall, responded to this review
Responded 11 Apr 2024
Thank you for taking the time to let us know about your recent holiday at Thurnham Hall.
As a team, we value your comments and suggestions to help us continue creating a home from home experience with many more offers and activities to choose from.
We look forward to seeing you again in the very near future.
Kind regards,
Laurie Barton – Resort Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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All reviews main hall leisure centre bedroom apartment grounds are lovely self catering full kitchen relaxing stay bar and restaurant well equipped kitchen pool and gym diamond resorts sofa bed time share glasson dock washing machine lounge area lake district
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23 - 28 of 1,378 reviews
Reviewed 8 April 2024

Our second year as a family of 11 staying and eating in the Lemontree restaurant in March 23rd.
I would like thank Jane for organising such a great team,the food was really good and all the members of my family were in agreement.
The reception team were all really helpful,thanks to Lucy,Dan ,Hilary and anyone else who I was in contact with.Also all the house keeping staff.
Only one small blip I left my faux leather jacket and contacted reception but have heard nothing from anyone since I rang 2 weeks ago.
Not that it would stop me making another booking to Thurnham Hall in the near future
.

Room tip: No keeping my secrets to myself😄😄
Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank vivviel1948
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Diamond Resorts, Owner at Thurnham Hall, responded to this reviewResponded 10 April 2024

Thank you for taking the time to let us know about your recent holiday at Thurnham Hall.
As a team, we value your comments and suggestions to help us continue creating a home from home experience with many more offers and activities to choose from.
I will speak with the team and check lost property are you happy to give the reception team another call?
We look forward to seeing you again in the very near future.
Kind regards,
Laurie Barton – Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2024

Stayed in an apartment out building in the grounds very clean and tidy everything needed inside great relaxing stay beautiful building and grounds with a newly installed play area fantastic staff on reception ,will stay again when the weather is a bit better so we can use the public walkways to access over the fields to the canal walks

Date of stay: March 2024
Trip type: Travelled as a couple
Thank Mark F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Diamond Resorts, Owner at Thurnham Hall, responded to this reviewResponded 5 April 2024

Thank you for your lovely review about your recent stay with us at Thurnham Hall.
It has been a real pleasure having you. On behalf of all the team, we look forward to seeing you again in the very near future.
Best regards,
Laurie Barton – Resort Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2024 via mobile

Stayed a few nights with the family consisting of 2 adults and 3 kids.
Directions on Google were spot on so no issues finding the place. When pulling up the entrance and grounds look really nice and picturesque. We checked in and took all our luggage out not knowing we weren't staying in this main building which houses the restaurants and bars. We could've walked down to our apartment though there are other car parks further down.
The receptionist Sophie was very polite, kind, and funny, so 10/10 customer service.

When entering the apartment, we were all shocked at how large the place was. It was fully kitted out with all the modern appliances, furniture, and decor. The bedrooms were both very big, clean and had everything required. Bathrooms were modern and nice too. One small thing which could help future guests is possibly providing instructions on how to use the appliances. We were fine with everything aside the coffee maker, which I've never used.

The grounds of the resort are very well maintained and Thurnham Hall do pride themselves on being eco- friendly which you can clearly see from the mini electric vehicles they use for the housekeeping staff to the products they provide within the apartments. There was a nice kids play park right outside our apartment, which looked almost brand new, so all the kids were happy with that.
The leisure centre which features a gym and swimming pool were facilities only my other half was able to use once, mainly due to the restricted opening hours. This was the only slight negative feedback about this stay. The opening hours of the leisure facilities were less than ideal. On checkout day we were slightly behind schedule due to the clocks going forward but the housekeeping staff were at the door bang on 10am and opened the front door even when all our jackets and shoes were at the front, so another slight negative point. Other than these points the stay was perfect. Will definitely consider returning!

Room tip: Don't bring luggage in when checking in as most the apartments are at the bottom of the resort. There's no shops in close vicinity so bring all your food and drinks
Date of stay: March 2024
Trip type: Travelled with family
Thank BriStonie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Diamond Resorts, Owner at Thurnham Hall, responded to this reviewResponded 4 April 2024

Thank you for choosing to stay with us at Thurnham Hall.
It is such a pleasure to know that our team have made your stay a memorable one. We are dedicated to your comfort and wellbeing, always willing to assist and provide you with the best experience.
We look forward to welcoming you back at our resort soon with many more offers and activities to choose from.
Warmest regards,
Laurie Barton – Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2024

Thurnham Hall is located in close proximity to the M6 for convenience but far enough away to be in the countryside. The Lake District is only about an hour and a half's drive to the North with the lovely city of Lancaster only 15 minutes away. Morecambe and Blackpool are close by if you like to visit seaside resorts. We had a double room with king size bed which was an ensuite room and a second room with twin beds and a separate bathroom across the corridor. The apartment was spacious complete with all the amenities you could wish for. We ate every evening at the Lemon Tree Restaurant on site and the food was delicious. An added bonus being a 10% discount on the food element for being club members, We have stayed at the resort a number of times over the years and highly recommend a visit.

Date of stay: March 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Desmond E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Diamond Resorts, Owner at Thurnham Hall, responded to this reviewResponded 1 April 2024

Thank you for your lovely review about your recent stay with us at Thurnham Hall.
It has been a real pleasure having you. On behalf of all the team, we look forward to seeing you again in the very near future.
Best regards,
Laurie Barton – Resort Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2024

This was an excellent weekend break at Thurnham Hall & it was made memorable by the friendly & pleasant staff, the excellent standard of accommodation & the quality of the food & the service provided.

Date of stay: March 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank MalcolmW263
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Diamond Resorts, Owner at Thurnham Hall, responded to this reviewResponded 1 April 2024

Thank you for your 5* review about your recent stay with us at Thurnham Hall.
It has been a real pleasure having you. On behalf of all the team, we look forward to seeing you again in the very near future.
Best regards,
Laurie Barton – Resort Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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