I visited the bar in this hotel twice in the last week. The first time because I'd encouraged a visiting colleague to stay there, so my wife & I went across to eat with her. Because she was on expenses, we ordered at the same time but paid separately. My order actually went in first but we stressed that we wanted to eat together. Her food arrived literally twenty minutes before my wife's, with mine trailing in a further few minutes later. Apparently mine took longer...
..."because you ordered the special".
Well, here's a thought, start the fish & chips a bit later so that it is finished at the same time as "the special"... or of course, that was just a rubbish excuse? The visiting colleague wasn't impressed and said so. She got a half-baked apology. There were about four other people eating in there that night, goodness knows how they'd be if it was busy.
I've just been over this evening to watch a football match and have a few beers with my wife. There was a 'black tie' event on upstairs. They came piling down during a break of some sort, so the bar was quite busy for a while. I attempted to get served for another couple of pints. Waiting for literally five minutes while the lady next to me ordered a large round, the bar-staff couldn't possibly have not seen me. As the woman finished her round and paid, another guy in a dickie-bow tie walked up on the other side of her, the bar-staff glanced at me and turned to serve the bloke in the suit. I went and sat back down without a drink, watched the end of the football and left.
Over the years, I've visited here many times because it is handy but I've steadily gone there less and less because you can not guarantee decent service. I doubt I'll be back in a hurry and I will no longer be recommending visiting colleagues stay there. Which is a shame.
PS The food is three star quality but far more expensive than that.
- Official Description (provided by the hotel):
- Whether your visit to the Isle of Man is for business or pleasure, Mount Murray Hotel Isle of Man offers a multitude of facilities for the discerning traveller. Perfectly set in 200 acres of beautiful Manx countryside and ideally located between the airport and Douglas, this AA rated four-star Isle of Man hotel, has 90 of the largest bedrooms, superb health and fitness centre, hydrotherapy unit and indoor swimming pool.The Mount Murray is the only Isle of Man hotel with its own 18-hole championship golf course with spectacular views across the Island.Extensive conference and banqueting facilities offer a variety of suites to meet requirements for any event, be it a business presentation or a romantic wedding reception. ... more less
- Also Known As:
- Mount Murray Hotel And Country Club
- Mount Murray Hotel & Country Club Isle Of Man/Santon