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“Rude and Overpriced”
Review of Wayside Cottage

Wayside Cottage
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Wayside Cottage
Ranked #2 of 7 Burley B&B and Inns
Certificate of Excellence
London
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Rude and Overpriced”
Reviewed 9 February 2010

Met at the door by 3 dogs (we weren't told in advance about this). Very unfriendly couple who made it clear that guests were an inconvenience for them. Bedroom was very cold (single glazed drafty windows). Rooms on ground floor face carpark and gravel so you hear people walking in & out of front door constantly, and cars pulling into the drive. Doors are not sound proofed so you hear other guests closing their doors all evening. Breakfast was cheap: old frozen sausages, out of date honey, very poor old coffee in a cafietiere was undrinkable. the bread was homemade but old and dry. We were not allowed to borrow a map to go walking with unless we handed over £10 cash as a deposit (we were made to feel as if we wanted to steal it). No soap or toothpaste in the bathroom. No extra duvet for the bed although the room was cold. We asked for breakfast to be served a bit earlier on monday morning (we had to catch a ferry to Isle of Wight) but were told 8am was earliest serving.
All in all and awful experience. When we made our complaints know the couple became abusive and made no apologies. They just demanded money.
We would suggest Burley Manor which is just accross the road, same price (£60 per room per night), in stunning setting, and also in the lovely quaint village of Burley.

  • Stayed February 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank workhard__playhard_0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wayside-operalover, owner at Wayside Cottage, responded to this review, 29 March 2010
We are sorry this couple took against us. We were helpful from the start. They didn’t like the room prepared for them and I showed them at least two more. They chose a room that I explained had been out of commission for redecoration and the heating was off, and it may not be perfectly ready. There was a heavy bedcover in addition to the duvet, and two extra blankets in the room. At no point was there any complaint about the room. There was a soap-dispenser in the bathroom, but it was nearly empty, and on request I got a fresh dispenser. There are in addition bars of soap and two types of bath gel. We don’t normally lend out maps as guests have kept them on a number of occasions, and when we do we ask for a deposit, and the reason was explained at the time. I dried their walking clothes for them, and let them scrub and wash their boots in our utility room. They never complained about banging doors ( if it happened) and they are guessing about the effect of ground floor rooms, as they never stayed in one. We have never had complaints from ground floor residents. Some request those rooms on repeat visits. Breakfast is NOT cheap. It is very extensive and freshly cooked. I reject utterly their insinuations. The honey was just past its ‘best before ‘ date, which was an oversight, but honey doesn’t go off, it is a preservative. Despite asking for an early breakfast they did not appear until 8.15 and then asked for hard boiled eggs, which would take 10 minutes to prepare! On departing this couple then produced a different series of complaints, which seemed spurious, and paid £10 less than the agreed rate. Had any complaints been made during the stay we would have taken note of them. Burley Manor is not the same rate, it is usually £60 per person, not room!
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London
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 12 October 2009

My husband and I visited Wayside Cottages for the 2nd time just recently, having stayed for the first time a number of years ago.

The property is lovely - the rooms are cosy though the family room has the bathroom down the end of the hallway (which wasn't a problem for us) and they allow dogs in the ground floor rooms. There's a common living area where you can relax though it is not the cosiest we've seen in a B&B (quite the opposite). There is a nice patio area out the back which would be great for enjoying a glass of wine in the evening (in summer!).

The location is sensational - the town of Burley is very sweet, albeit very small with a couple of pubs, a lovely restaurant at the end of Garden Road (serves dinner Friday & Saturday night - fabulous!) and in close proximity to the forest which is only minutes away. A short drive away are a number of the most popular towns in the New Forest.

We would definitely recommend this property but there's one thing to keep in mind... if you're looking for a homely, welcoming, warm liaison with your hosts, you might want to find somewhere else. The hosts are nice people but sometimes it feels a little more like a business than a home - we were rushed to order our hot breakfasts only moments after sitting down at the table, the table next to us had their hot breakfasts shoved in front of them whilst they were still finishing their cereal - it all just felt like a rush rather than a relaxing, easy-going experience. This was our only real qualm about our stay - it just felt quite impersonal.

The other thing we would have really liked was the offer of advice on where to go and what to see in the area - we had the recommendation for the restaurant which was good but that was about it for our whole stay. Not an issue for some but for others like us, we like to hear about the little secrets and hidden treasures within an area.

Next time I think we'll look for somewhere a little more personal, where you don't feel like you're intruding or being rushed through your weekend.

  • Stayed October 2009, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank tallpoppylondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Wayside Cottage

Property: Wayside Cottage
Address: 27 Garden Road, Burley, New Forest, Ringwood BH24 4EA, England
Region: United Kingdom > England > Hampshire > New Forest > Ringwood > Burley
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #2 of 7 B&Bs / Inns in Burley
Price Range (Based on Average Rates): ££
Number of rooms: 6
Official Description (provided by the hotel):
Welcome to Wayside Cottage, a wysteria-covered Edwardian cottage in the New Forest village of Burley, where Ponies, Donkeys and even Cattle wander down the streets, and the loudest sound is the bird song in the trees. Janet and John West have created the perfect haven for a relaxing weekend, or a longer stay. There are six rooms to let on a Bed and Breakfast basis, all rooms are ensuite with either a showerroom or bathroom. There are pretty gardens to sit in and a guest lounge for evenings or bad weather. Cycling, walking and horse riding opportunities are within 5 minutes walk. The village has several Pubs and Hotels, shops and all the usual amenities. ... more   less 
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Also Known As:
Wayside Cottage Burley, New Forest

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