Our room was small, basic and extremely noisy. The floor creaked with every footstep and the problem was clearly not confined to our room (number 2) because we could hear every movement of the guests in adjoining rooms or in the corridors. The noise problem in our room was exacerbated by being positioned above the kitchen and we could hear every pot and pan being used and the staff talking amongst each other until late into the night and again early the next morning when they prepared for breakfast. Due to the lack of sleep we left feeling more tired and less relaxed than we arrived. The bathroom was fresh, sparkling clean and obviously very new however the pressure in the shower was very weak.
We redeemed a Red Letter Day voucher to stay at Moorhill so cannot really comment on the value for money of the accomodation however we found the food to be grossly overpriced and poor value for money. The main courses were priced at around £18 but were certainly not worth this for example a main course of lamb consisted of just three small slices of overcooked lamb with no trace of pink remaining. My main course of pork was also overcooked and very dry. Even my special starter of pressed seafood terrine contained the driest, blandest fish I have ever eaten. It is clear this dish was a ‘special’ because they were trying to dispose of the fish. We resented paying the high prices on our second night so walked into Burley for decent pub grub. Breakfast was also disappointing and featured a limited buffet of cereals, burnt croissants, tinned fruit and yoghurts. The cooked breakfast included a particularly cheap tasting sausage. We found it petty that there were additonal charges for their ‘Crown’ breakfasts and an extra 55p for a slice of black pudding when complimentary luxury toiletries are provided in the bathroom.
The staff were pleasant though did not go out of their way for example at check-in the receptionist did not deviate from her set script and did not ask how our journey was or where we had come from etc. When I raised the noise and food problem at check-out the same receptionist simply apologised, shrugged it off and proceeded to take payment. We were not looking for a discount, just a simple acknowledgement that they are dealing with the problem (it is clear from other reviews they are aware of the noise problem). She then ignored me when I said goodbye to her as we finally left.
The location of the hotel is good with access to great walks on the doorstep however overall we were disappointed by Moorhill House and would not recommend it.
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- Also Known As:
- Moorhill Hotel Ringwood
- The Moorhill Hotel
- Moorhill House Hotel Burley, New Forest