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“Moorhill House, June 2013” 3 of 5 bubbles
Review of Moorhill House Hotel

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Moorhill House Hotel
Ranked #2 of 2 Hotels in Burley
Certificate of Excellence
Verwood, United Kingdom
Level Contributor
50 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Moorhill House, June 2013”
3 of 5 bubbles Reviewed 26 June 2013

Decent enough hotel, rooms come in odd sizes, room 12 is tiny whereas room 1 is massive. Some small things need attending to, the lights over the wash basin on works when you press the left side hard inwards. No indication of this.

There is a swimming pool which isnt very heated and a sauna which has a green button to start it on the wall but again no indication on what it does. Small things but they need to be sorted out. Swimming pool has no attendant or CCTV camera.

Restuarant is OK but some items are a little off, gnocchi looks and tastes like soap. To run ouyt of dessert spoons and offer a soup spoon for a pudding is a little naff.

Room Tip: Go for room 1 if you can but check the size before hand.
See more room tips
  • Stayed June 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank michaelfcastro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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648 reviews from our community

Traveller rating
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    100
    47
    29
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164
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (192)
Date | Rating
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  • English first
  • French first
  • Italian first
  • Any
English first
Cambridge
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 16 June 2013

Lovely location outside Burley, about 15 minute walk to the village. Quiet location with plenty of car parking to the rear. A short walk from the rear of the hotel through some trees leads out on to the moors. The hotel has a small swimming pool and sauna, just what we needed after a day walking. There is a large lounge area to relax in the evening.
I tend to agree with "SeedyG" about the evening meals, but it is convenient. I would also prefer a wider choice. In general the food quality is good, for breakfast there is a basic hot breakfast (which was sufficient for us), with additional options at extra cost.
All the staff were very friendly and helpful, supplying excellent local knowledge. The room was good.
We plan to return.

  • Stayed June 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank dpbCambridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hythe, United Kingdom
Level Contributor
54 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 bubbles Reviewed 13 June 2013

Staying for the weekend, we were happy with the peaceful location and comfort of the rooms. But, oh, what a shame about the restaurant and pricing. Both my wife and I are not large eaters - usually giving the desert course a miss - but I have never known such small portions at dinner. As all vegetarian meals on offer were spicy, my wife opted for a main course size of the Gnochi starter. The first offering was the starter size (that included 4 pieces of Gnochi) and the 2nd offering had just 8 pieces - served on the same small starter slate. My own main of bream fillet was again only a starter size. Both so disappointing - although taste could not be criticised.
And, on a dinner inclusive rate, a £25 allowance is given - which is absolutely crazy, because unless you opt for one of two starters, a burger and basic desert any other selections will take one over the allowance level. What is the point of having an inclusive rate if it doesn't provide for a reasonable dinner choice?
And, finally, to breakfast where we disovered that a full English carried a £2.50 surcharge. Or, if you want to have any additional ingredients with your small cooked breakfast that is included in the B&B rate (e.g. mushrooms) there is a 50p surcharge.
How picky and trivial can you get?
It is difficult to understand why a lovely country hotel that clearly has high standards when it comes to guest comfort would want to resort to the pricing practices one might expect from a Blackpool B&B.

  • Stayed June 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SeedyG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newforesthotels, Guest Relations Manager at Moorhill House Hotel, responded to this review, 18 June 2013
I am pleased to read that you had an enjoyable and comfortable stay at the Moorhill House Hotel. Thank you for your comments regarding the restaurant food and pricing. We appreciate guest feedback as it helps us to monitor and improve our service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
309 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 198 helpful votes
4 of 5 bubbles Reviewed 10 June 2013

I arrived here on the 7 June one night stay as I was on business. The hotel is down a long winding road but easy to get too. Upon arrival I was greeted by a friendly member of staff who was very polite and helpful. She even offered to take my bags to my room which is rare.
The room was clean and spacious. The only downside was the shower was full of limescale. The room could do with a lick of paint but the view from my room outweighed this.
I ate in the restaurant that night food was good although the menu could have been more varied.
Breakfast menu had a good variety which you don't see often. The cooked breakfast was lovely.
Overall I really enjoyed my stay and worth a visit

I

  • Stayed June 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CillaA_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chester uk
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 3 June 2013

We had stayed here many years ago. It is within walking distance of Burley, but beyond us now. We had a friendly greeting by the reception, but there was no lift and no offer made to help with cases. The room was a standard one and was adequate but small, but good size bathroom All clean and comfortable. We understand there are more superior rooms than the one we had.
We had full board with allowance for dinner, food was very good and meals could not be faulted.
We were there at Bank Holiday and there was a wedding. The hotel managed to keep it separate from the guests which was good, we could see the bride etc. but the hotel did not let the party affect the service at meals and made one of the lounges available for guests only.

  • Stayed May 2013
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank audrey r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 2 June 2013

Stayed here for two nights last week whilst on business. Initially very impressed... Beautiful location, attractive grounds and reasonable price for a hotel with a pool and sauna (single room £61). The staff are very attentive and helpful. So far so good. However, a friend and I both ate in the bar on Thursday about 2pm and chose the Baked Potatoes and Prawn Marie Rose. This subsequently caused me to end up with a dose of gastro-enteritis which floored me until Sat evening. The receptionist on Fri lunchtime can vouch for the state I was in. My friend also suffered as well hence the obvious link. It was the only place I ate that day... So, overall a mediocre review spoiled drastically by some ropey prawns. A real shame as everything else was great.

  • Stayed May 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank cameron4135
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newforesthotels, Guest Relations Manager at Moorhill House Hotel, responded to this review, 12 June 2013
Thank you for reviewing your recent stay at the Moorhill House Hotel. I am pleased to read that you overall enjoyed the hotel and that the staff took good care of you.

I am sorry to hear that you were unwell whilst staying at the hotel and can confirm that our executive chef and external health and safety inspector both investigated further following your comments and are satisfied that the correct procedures are being followed with regards to food safety.

I do hope that this will not deter you from visiting us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winchester, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 18 May 2013

Our short break in this hotel was a delight. Location is great -- you can walk straight into open forest. The room was comfortable. The staff were all friendly and helpful. And the food was excellent, both breakfast and dinner. We shall certainly be returning ourselves and can recommend it to others.

  • Stayed April 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank vic91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Moorhill House Hotel

Property: Moorhill House Hotel
Address: | Shappen Bottom, Burley, New Forest, Ringwood BH24 4AH, England
Region: United Kingdom > England > Hampshire > New Forest > Ringwood > Burley
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Burley
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Moorhill House Hotel 3*
Number of rooms: 31
Reservation Options:
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Also Known As:
Moorhill Hotel Ringwood
The Moorhill Hotel
Moorhill House Hotel Burley, New Forest

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