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“A Little Gem in The Forrest”

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Moorhill House Hotel
Ranked #2 of 2 Hotels in Burley
Certificate of Excellence
London, United Kingdom
Level Contributor
70 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“A Little Gem in The Forrest”
Reviewed 24 May 2014

Well the description on the website says it all, it is in the Forrest and surrounded by peace and tranquility.
On entering the hotel we were greeted by a friendly receptionist and found that our
Allocated room on the 1st floor looked out over the hotels approach road, fields and Forrest.
The room had everything we needed and had a large bathroom. On the first night we eat in the Hotel as we had been offered a deal when booking. The meal was of a very good standard and although some choices from the menu had a supplement there was still plenty of choice to have.
The deal included a bottle of wine and there was a choice of 6 different wines. The food was all very good quality and was all freshly prepared. The staff were polite friendly and attentive.
There was good choice for breakfast of both hot and cold food again hot food freshly prepared The lounges and the bar at the hotel were well furnished and the hotel was well decorated and very clean. There was a good
Garden area and plenty of tables and chairs to sit on in good weather. We very. Much enjoyed our stay and will be returning. We did not use the pool area

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank gandjowen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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673 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (196)
Date | Rating
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  • English first
  • French first
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  • Italian first
  • Any
English first
Woking, Surrey
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 17 May 2014

Myself and my partner stayed for 1 night this weekend (originally booked for 2 but due to an elderly dog who was unsettled we left a day early). We had stayed before and had a lovely time. The staff are what makes this hotel so special. They really can't do enough for you. Very dog friendly, welcoming and the food is superb. The staff care about the customers and this makes for a lovely stay. We'd highly recommend this hotel, yes the rooms are a bit basic but it doesn't matter. If you want a warm friendly welcome and a very dog friendly hotel then this is the place for you.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tusty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 14 May 2014

The first thing you notice about the hotel apart from the location is how welcoming and friendly the staff are. We had a standard room which was clean but very basic, next door to the linen room. The amenities are certainly not luxurious - not even complimentary bottles of water and only one easy chair. However this was one of the cheapest rooms so I guess we shouldn't expect luxury! Overall a pleasant stay although getting a drink in the bar took ages as there didn't seem to be enough staff to cater for the guests and the wedding party staying on the same day. Breakfast was good but not the best we have had - again the service was quite slow when the dining room was busy.The location is great - we had two dogs with us and there are suitable walks from the hotel - we even saw a deer in the woods at the back.

Room Tip: Rooms overlooking the garden are quiet with a lovely view.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Carol H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newforesthotels, Guest Relations Manager at Moorhill House Hotel, responded to this review, 4 June 2014
Thank you for your review following your break at Moorhill House Hotel. Your comments regarding the staffing levels have been forwarded on to the General Manager. I am pleased to read that you overall had an enjoyable stay and hope you will consider visiting one of our hotels in the New Forest in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bexhill-on-Sea, United Kingdom
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 14 May 2014

A tucked away, charming hotel. Staff were all very pleasant & extremely helpful. Our room did have very noisy floorboards, but it is an old building. Thats the only negative. It was a lovely stay that we had & even spoilt ourselves by having breakfast in our room both days - such a treat & a huge breakfast! Also had afternoon tea in the lounge overlooking the gardens - lovely! Would definately recommend a stay at this hotel.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Tina L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nice, France
Level Contributor
377 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 334 helpful votes
Reviewed 12 May 2014

We went as a family for Sunday lunch. The venue is tucked away in the New Forest and is a little hard to find if you miss the narrow turn off. Lots of interesting properties on the way, great views. The restaurant is uninteresting, just what would expect from a hotel. No atmosphere. The staff were friendly and welcoming. The set lunch menu had 4 choices for each course. The starters were below average. By the time we got to the table those who opted for the fish starter were told it was no longer available. The chicken and parma ham salad was poor. All croutons, three had little/no parma ham. Guess they were running out of things fast in the kitchen. The soup was good. Mains were a little better, the best being the beef which was very tender. At least the food was hot. The desserts saved the day. Would we go back? Sorry, no.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank HudsonS16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newforesthotels, Guest Relations Manager at Moorhill House Hotel, responded to this review, 13 May 2014
I am sorry you had a disappointing experience for your lunch at the Moorhill House Hotel. This is not our usual level of service and I will ensure your comments are investigated by the general manager and head chef. Thank you for taking the time to write this review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 May 2014

Fantastic setting and we were impressed by our family room which had lots of space and was nicely presented. The hotel has obviously been recently re-decorated and the interior and exterior spaces are pleasant and stylish. Also pleased with the indoor pool, which although small is adequate for a dip.

However there were a couple of negatives:
- The bar is only staffed intermittently (on demand) and the person serving had clearly little experience. For instance he didnt seem to understand that the glass should be tilted when pouring a beer. Surely Bartender page 1!
- We had to wait for 1 hour for our food to arrive in the restaurant, and were told that we confused things by not ordering a starter! The food was OK when it arrived, but overpriced. The addition of a few more vegetables would have made such a difference. 1 piece of beef, 1 carrot, 3 potatoes and a yorkshire pud for £16 far too steep. Overall standard of serving staff was poor, they even ask how the meal was and really just left us to our own devices.\

Shame, as we really liked the room and hotel overall but the restaurant was a let-down and will probably mean we wont be re-visiting.

Room Tip: Room 1 is a big family room.
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank pemmo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newforesthotels, Guest Relations Manager at Moorhill House Hotel, responded to this review, 13 May 2014
I am pleased to read that you enjoyed the room allocated for your stay at the Moorhill House Hotel, and that you overall had an enjoyable stay. Thank you for your comments regarding the bar staff and restaurant service. We appreciate guest feedback as it helps us to monitor our service, and I will ensure your comments are investigate further by the general manager so that staff training can be implemented where required. Your comments regarding the size of the portions has been forwarded to the head chef to ensure that all dishes served are a standard size offering good value to our guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winchester, United Kingdom
Level Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 6 May 2014

Really enjoyed this dog friendly hotel which has large lawned garden and is surrounded by the forest itself. Great place for families as it has a small indoor swimming pool. Circa 15 minute stroll over secluded track/road to Burley village with its pubs and cider farm. Staff were all extremely welcoming and very helpful. Must admit that the menu was attempting to be bistro style but not sure that it really pulled it off. Super place to hide away in the forest, centrally situated but not that far from the main A31. Croquet on the lawn anyone?

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bob H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Moorhill House Hotel

Property: Moorhill House Hotel
Address: | Shappen Bottom, Burley, New Forest, Ringwood BH24 4AH, England
Region: United Kingdom > England > Hampshire > New Forest > Ringwood > Burley
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Burley
Price Range (Based on Average Rates): £
Hotel Class:3 star — Moorhill House Hotel 3*
Number of rooms: 31
Reservation Options:
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Also Known As:
Moorhill Hotel Ringwood
The Moorhill Hotel
Moorhill House Hotel Burley, New Forest

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