Last weekend (8th August) my husband and I booked a night at the Moorhill House Hotel to celebrate our 7th wedding anniversary. Although the tariff of £150 was expensive we wanted a special weekend and didn’t mind paying for it. What I do mind paying for however was a terrible experience that I would rather forget.
When we arrived at the hotel it soon became apparent that there was only one member of staff on duty in the whole hotel (including the kitchen) even though it was full with over 60 guests. It was therefore impossible to get drinks, check-in or get something to eat without an extremely long wait.
We were given a room which was shockingly shabby and noisy. The bathroom seemed very warm and on investigation we discovered that the extractor fan from the kitchen below ran along the length of the bathroom and not only was it pumping hot air into the room it made a constant drone which made it impossible to sleep in the room. The decor was circa 1970 and the room was so small that there was barely room to walk around the bed. The tea and coffee making facilities were precariously balanced on a shelf so small that making a cup of tea was at best difficult and at worst dangerous. The portable TV only gave 4 channels and the reception on all channels was fuzzy.
After complaining to reception twice (the first time I was fobbed off because the poor lad was too busy with other guests) we were given another room up in the roof. Although this room was quiet (until anybody else on the floor ran their water) it was even smaller than the first room and just as shabby! Half of the room was under the eves and so neither of us could stand up right. The bathroom was a joke! It was no larger than a wardrobe, fitting just a shower and toilet in. If it had not been such a long journey to go home we would abandoned our stay. Instead we suffered interrupted sleep as the pipes above is rattled and shook whenever they were used during the night.
This was not the way to spend a romantic weekend away and I feel angry and thoroughly ripped off by the whole experience.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Odigeo, TripOnline SA, Expedia, Ebookers, Cancelon and Evoline ltd so you can book your Moorhill House Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Moorhill Hotel Ringwood
- The Moorhill Hotel
- Moorhill House Hotel Burley, New Forest