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“Never again!”

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Moorhill House Hotel
Ranked #2 of 2 Hotels in Burley
Reviewed 15 August 2009

Last weekend (8th August) my husband and I booked a night at the Moorhill House Hotel to celebrate our 7th wedding anniversary. Although the tariff of £150 was expensive we wanted a special weekend and didn’t mind paying for it. What I do mind paying for however was a terrible experience that I would rather forget.
When we arrived at the hotel it soon became apparent that there was only one member of staff on duty in the whole hotel (including the kitchen) even though it was full with over 60 guests. It was therefore impossible to get drinks, check-in or get something to eat without an extremely long wait.
We were given a room which was shockingly shabby and noisy. The bathroom seemed very warm and on investigation we discovered that the extractor fan from the kitchen below ran along the length of the bathroom and not only was it pumping hot air into the room it made a constant drone which made it impossible to sleep in the room. The decor was circa 1970 and the room was so small that there was barely room to walk around the bed. The tea and coffee making facilities were precariously balanced on a shelf so small that making a cup of tea was at best difficult and at worst dangerous. The portable TV only gave 4 channels and the reception on all channels was fuzzy.
After complaining to reception twice (the first time I was fobbed off because the poor lad was too busy with other guests) we were given another room up in the roof. Although this room was quiet (until anybody else on the floor ran their water) it was even smaller than the first room and just as shabby! Half of the room was under the eves and so neither of us could stand up right. The bathroom was a joke! It was no larger than a wardrobe, fitting just a shower and toilet in. If it had not been such a long journey to go home we would abandoned our stay. Instead we suffered interrupted sleep as the pipes above is rattled and shook whenever they were used during the night.
This was not the way to spend a romantic weekend away and I feel angry and thoroughly ripped off by the whole experience.

  • Stayed: August 2009, travelled as a couple
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2  Thank Traveller34Orpington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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688 - 694 of 713 reviews

Reviewed 16 January 2009

Had a very pleasant 2 night stopover, using their "accessible room".The staff were very helpful and nothing too much trouble, which is great when you're a single disabled traveller. Very good price for DB&B. The food was excellent, all the hot food was served on hot plates which is a verity these days. The only 2 things that put a little edge to the break was in the bedroom!, the 2 easy chairs were not suitable for disabled people to sit on and the bed was far too hard, as someone else has mentioned, I didn't get a good sleep on either night. The bed really does need to be rectified. The hotel is situated in a tranquil area with lovely gardens. All in all a fab break.

  • Stayed: January 2009, travelled solo
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1  Thank MissPiggy17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 October 2008

The hotel is set in lovely surroundings with forest views and ponies roaming freely, but we were not privileged enough to see any of this from our room. We had a quite dark and dingy room on the first floor with no greenery in sight apart from the moss growing on the roof of the indoor pool. For any visitors in the future, make sure you ask for forest views.

We stayed for two nights on a mid-week break. The food was fantastic, the staff were excellent and there was a well-stocked bar. They really were the only good points, though, as the hotel itself could do with some TLC. Yes it was clean, but it was tired looking and out-dated and in need of a coat of paint, or three.

The noise from the creaking floorboards in the corridors and our room was quite horrendous.

On top of all this, on our second night we had "the neighbours from hell" - kids constantly running and jumping in the room above us at all hours (yes, their room also had creaking floorbaoards). We did speak to the duty manager about this but it didn't have any affect.

Not sure that we would go back there - there are plenty of other hotels in the area to choose from.

  • Stayed: October 2008, travelled as a couple
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1  Thank xxxx007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 September 2008

I booked a four poster bed suite for my husband's birthday, the deposit was £40, the full cost was £156.

The drive up to the hotel was full of pot holes, and the hotel needed painting outside. The reception area looked like something out of the "Hotel Inspector" and the corridors and passageways to the rooms were shabby, with paint peeling off the doors, and a general air of neglect.

The room was tiny, you could not open the wardrobe without moving the furniture around, which was cheap and shabby. The roof terrace was very nice, but the rest of the room, although was clean left an awful lot to be desired for the cost. It was only worth the £40 deposit.
The bar was pokey and dark, and the lounge was ok, but nothing special.
This was meant to be a treat, but the cost was extorionate and definitely not value at all. I would never go back.

Stayed: September 2008
3  Thank JoannieReading
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2008

asked for room on the ist floor as husband not well, got a room on the third floor, central reservations went out of there way tobe unhelpful,although we paid extra for upgrade it was in the roof over the disco and a fan of some sort in the roof going off at different times, the housekeeping staff where excellent room veryclean, meals were very repetitive restaurant and bar staff were pleasant but obviously in need of training very disorganized

  • Stayed: August 2008, travelled with family
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1  Thank Erinjane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2008

We have stayed at the Moorhill before and enjoyed it but this time noticed a few changes.
We went on a special break which was not a bad price but would not have been happy if we had paid the full price.
There were 3 of us so we had a family room which was comfortable and quiet but when cleaned every morning the staff kept leaving only 2 sets of towels and two cups and saucers even though it was obvious all three beds were being used. There was absolutely no storage space in the bathroom, we had to leave the majority of our bits in a bag on the bathroom floor. Also very few hangers in the wardrobe.
The restaurant was very dissapointing there were subsidies added to a lot of the items on the breakfast menu which we had not experienced at that hotel before and one morning we came down and the croissants laid out for breakfast had been over cooked and nearly black in colour, but were still left out for guests. The evening meal again had subsidies on a lot of the dishes, even on the coffee at the end of the meal and the food we found very average.
The location is great and very quiet but unfortunately the hotel is not as good as it used to be.

  • Stayed: July 2008, travelled with family
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Thank quantum500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 June 2008

My wife and I stayed at this hotel for 3 nights from 20 May 2008 . It is situated in a quiet spot just outside Burley just on the Western edge of the New Forest. It is an extended gentleman's house. The staff were very friendly and efficient. Our room was comfortable, but being on the ground floor there was the usual squeaking of furniture and clomping footsteps from the occupants in the room above. The food was really very good. The choice at breakfast was superb and there was also a good choice on the set menu for dinner. There is ample parking. We were fortunate that for the 3 days we had glorious weather and in such circumstances the stay matched almost anywhere that we have been to on the continent. We were doubly fortunate in that the hotel was offering a special 3 day break at half price. Almost cheaper than living at home! But even without the discount I would return.

The hotel is part of a group that owns 3 other hotels in the New Forest and if they are anything like the Moorhill House, I can't wait to try them.

  • Stayed: May 2008, travelled as a couple
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Thank jeffb7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Moorhill House Hotel

Address: | Shappen Bottom, Burley, New Forest, Ringwood BH24 4AH, England
Region: United Kingdom > England > Hampshire > New Forest > Ringwood > Burley
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Burley
Price Range: £57 - £152 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Moorhill House Hotel 3*
Number of rooms: 31
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Also Known As:
Moorhill Hotel Ringwood
The Moorhill Hotel
Moorhill House Hotel Burley, New Forest

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