As a Christmas present to my wife I booked 2 nights away in the New Forest. We took our two young children & two small dogs. I won't be allowed to book hotels again. We had a Basil Faulty 18 hour stint- as did most other guests.
The hotel is tired & not anywhere near as sharp as the website suggests. It is certainly not luxury as the webiste suggests. However my wife kindly forgave me for this until 6am the next morning, when the fire alarm went off - all out! 20 mins or more later stood in January conditions the guests turned the alarm off & managed to wake the owner in a near by house. Rather than take control of the situation or apologise properly he seemed disgruntled.
For the next 90 mins we froze in our rooms, until at last the heating went on at 8am, when the staff turn up. At 9.30 I saw two guests walking out of breakfast, having waited for an hour for a cooked breaksast, only not to receive none. The chef hadn't turned up. I don't blame him.
That was the final straw for us, but just in case it wasn't our shower was so hot it could have cooked a sausage- 90 degree's and no way of cooling it down.
We left. I let them keep my deposit, but that was galling.
We found a Best Western up the road and it was like heaven - never thought I would say that!
I rarely if ever complain, I always search for the positive in people & situations, but this one took the buscuit. From now on, I will read Trip Advisor.
- Official Description (provided by the hotel):
- The Woodlands Lodge Hotel is a charming Country House hotel well away from main roads set in three acres that open directly onto Hampshire's New Forest. The perfect base to relax, walk or enjoy the local New Forest attractions. Woodlands Lodge Hotel can also host, conferences, weddings and special events. We have The Hunters Restaurant on site which is open to non-residents and has been awarded an AA rosette for culinary excellence. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Ebookers, Odigeo, Priceline, Traveltool, S.L.U., HRS and Evoline ltd so you can book your Woodlands Lodge Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Woodlands Hotel Woodlands
- Woodlands Hotel Southampton
- Woodlands Lodge Hotel New Forest