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“very nice place”
Review of Club Balai Isabel

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Club Balai Isabel
Ranked #1 of 2 Hotels in Talisay
Baguio, Philippines
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“very nice place”
Reviewed 5 July 2014

Been here last 2013 and we had a great experience, their staff are accomodating and smiling at all times..The sad part was we only stayed for a night, maybe even better if we stayed 2 or 3 night to experience more of balai isabel.. Must try their massage and spa for a very relaxing treat..overall, we had a great time here...Thanks balai isabel...

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gretch m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Irene Nympha C, Customer Service Officer at Club Balai Isabel, responded to this review, 31 July 2014
Dear Ms. Gretch m,

We really appreciate your nice feedback. Again, thank you very much and we hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
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Traveller tips help you choose the right room.   Room tips (143)
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English first
Level Contributor
87 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed 13 June 2014

This resort is a nice place to relax in specially at night. The ambiance is nice. But so many weddings are held in this place that is why some part of the resort is usually not open to other guests. The lake is dirty (what do you expect from a lake that is near manila) but the pool is nice.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sol Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Irene Nympha C, Customer Service Officer at Club Balai Isabel, responded to this review, 2 July 2014
Dear Ms. Sol,

Thank you for your feedback. Currently, Balai is becoming a frequent wedding destination. Our wedding venues are reserved exclusively for the wedding guests but all of our pools and other recreational areas are open to everyone. Regarding the lake, we are doing all we can to preserve the waters of Taal. We hope that you will be able to witness the major changes brought about by our advocacy. Also, we really appreciate your kind words pertaining to our pools.

Thank you once again and we hope to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Quezon City, Philippines
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 12 June 2014

It's our first time to commute out of town. Going to this place by bus is very easy. Just follow the directions on their FB page. We got our room at a very reasonable rate from their weekly online promo.

We arrived at the resort very early. No traffic at that time because it's a weekday. The guard from the entrance will give you your entrance pass that will be presented at the lobby. If you don't have a car, it's a 3-5min walk from the entrance to the reception area.

Mobile network signals are very weak and almost none. They only offer wifi at the lobby and restos.

While waiting for our check-in, we asked their concierge to take us on a tour within the resort. Club Balai has almost complete facilities. They have function halls and outdoor venues for parties and corporate events. They offer free 1hr use of basketball court and billiards. They also have bike rentals, fish spa and massage. They have their own church but can only be used for renewal of vows. They have a mini park and 3 swimming pools. What I liked the most are the trees. You can see almost any kind of trees here. I find it very relaxing and close to nature.

There is no nearby fastfoods in the area. We just saw 7-11 and Milan's native food resto. You need to ride a tricycle to go in these places. We ordered our dinner at Terraza cafe. The food is average, a bit pricey and small in serving. But we enjoyed our time at their resto. We were entertained by their singing waiter while waiting for our food.

Club balai has been generous to upgrade our room to lakefront view. Our check in went smoothly with the assistance of their friendly staff. The room has 2 double beds, good enough for my family, well-maintained and very near the infinity pool (which I requested from them).

We had a great time taking pictures all over the place, especially the view of the Taal volcano.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
Thank Eranie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Irene Nympha C, Customer Service Officer at Club Balai Isabel, responded to this review, 2 July 2014
Dear Ms. Eranie,

Thank you very much for your heartwarming feedback. We will definitely strive harder to improve our facilities and services. We will also make sure to look into your comment regarding the pricing and portioning in our restaurant however, we assure you that we are at par with the industry standards. We hope that this is not the last time you will be visiting Balai.

Thank you and see you once again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manila
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 12 June 2014

First of all, I wish we booked somewhere else for that overnight weekend. The lake doesn't look good, the resort itself is nothing special and there's not much to do. It's a good thing I was with great company.

The Standard Room we got was rather small. It had two queen beds and was part of a cottage with about three other rooms. The first thing I noticed was the ceiling, which was built too low, making the room look even smaller than it already was.

We had trouble trying to take an afternoon nap because a kid who was staying in a room in the same cottage kept running around the common area and was making too much noise. I understand this is not exactly to be blamed on the property but I thought I should put it out there to set the expectation of future guests.

After we went swimming in one of the three pools, we came back to our room and were welcomed with the smell of barbecue smoke. It was terrible because the smell was already absorbed by the bedding and whatever clothing we had left by the time we got back. It turned out someone staying in one of the villas was having a barbecue and the smoke entered through the window of the restroom. The restroom door was closed but the smell still managed to enter the room and it was really bad. Naturally, we complained and thankfully, the staff were kind enough to transfer us to a better room (Ilang Ilang 3). It was bigger and had a small veranda. The problem was, when we got to the other room, we had to request the towels, the toilet paper and the trash bin, which should have been already there by the time we got in. I don't mean to sound like a whiner but we already lost almost an hour trying to sort things out following the smoke-smell incident.

The resort seems like a big place and has great potential, especially since it's so easy to get to from Manila. I like it that they left some spaces undeveloped and just allowed trees and bushes to thrive. There's also ample space for parking.

Breakfast was just ok for something that costs P295. The juices are powdered and not even from the can, so that's a little sad.

In conclusion, I think the place could really use some renovation and some sprucing up. Families that like to spend time poolside might find it fine but it can get a little crowded. The food is moderately priced but the rooms cost a little too much for what you get.

Room Tip: If you're like us who plan to drive from Club Balai to Tagaytay, make sure you go during the day...
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank totallyscottie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Irene Nympha C, Customer Service Officer at Club Balai Isabel, responded to this review, 2 July 2014
Dear Mr. literarybulimia,

We are very sorry for all the inconvenience you experienced during your stay. We understand where you’re coming from and we are now doing all the necessary measures to improve the quality of our facilities and services.

Regarding the state of Taal Lake, you are right that it is not meant for swimming. In fact, we do not allow our guests to swim in the lake for their safety. In line with this, Balai’s constant advocacy is to revive the waters of Taal and hopefully, you will be one of the first people to see the major changes in the future.

We would also like to ask for your understanding regarding the room incident. We will be stricter with our policies so as to avoid any kind of disturbance to other guests. We will also instruct our staffs to immediately check the rooms and their ventilation. Meanwhile, we would also want to clarify that since you were transferred to another room which was not initially on our arrival list, the included amenities in the room has not been prepared yet hence, the delay. We sincerely hope for your understanding regarding this matter.

On the other hand, we are already on the process of developing fresh juices to be served in our restaurant. We appreciate your comment but rest assured that we will soon launch new flavors for our guests using fresh fruits and ingredients.

Finally, we are very thankful for your inputs. We are constantly expanding and at the same time upgrading our facilities for superior customer experience. We hope that although we might have some lapses, you will still find time to reconsider Balai for your next vacation.

Thank you once again and have a nice day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Talisay hotels

Taytay, Philippines
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 June 2014

Club Balai Isabel is a perfect place to go to for a weekend getaway. It's just around 2-hour drive from our place (Taytay, Rizal). So this place is really convenient if you're considering the travel time.

We booked their Premium Room and it was worth it. It was spacious, more than enough for six people! It has a kitchen, special living room, two bathrooms, three queen-sized beds, basic necessities, and my favorite spot is its balcony with the awesome view of Taal Lake and Volcano.

The place is really beautiful: its location, surroundings, design, concept and atmosphere. Since it's a 9-hectare (?) property, you would not feel that it was too crowded. Truly a perfect place for relaxation and family bonding. Apart from swimming (they have 3 swimming pools), they offer variety of activities. Upon check-in you will be given a list and map to guide you during your stay. We did kayaking as well as biking to roam around the entire resort! Simple walking would also be a good choice because their gardens are beautiful. You would really feel that you are away from the busy metro.

Well, from positive, of course there will always be some points to share for improvement.

We booked a room via online travel agency. Since I do have some concerns about our stay I tried to contact the hotel via phone call / messaging through their website. But, I got NO answer / reply. Even the online travel agency told me that they could not contact the hotel. I hope you can do something about this. Secondly, the serving time at the restaurant is too long. Unfortunately our first meal was a bad experience. Our pizza arrived after an hour of waiting. I believe there was a miscommunication between the waiter and the chef. Sigh! But I appreciate the waiters for taking care of us after that incident. Another one is that the check-in / check-out process should be improved. I understand that the hotel was fully-booked during the time of our visit but I guess the tension of the operations should not be felt by the guests.

The over-all experience was still "very good" for me!
I just really hope the flaws mentioned above will be taken care of.

Thank you and more power to the management.

Room Tip: Book their Premium Room!
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chaarmmm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Irene Nympha C, Customer Service Officer at Club Balai Isabel, responded to this review, 2 July 2014
Dear Ms. Charm,

Thank you for the kind words you mentioned. We really appreciate any feedback from our guests as basis for continuous improvement towards a better quality of service in the future.

On another note, we also want to address your concern that no one is answering our phone lines and website inquiries. Due to numerous bookings and corporate events this season, some of the incoming calls were probably unnoticed by our staffs since they were also engaged with other clients at the same time. We are aware that this is not an excuse thus, we sincerely apologize and hope for your kind understanding.

Also, we will be more attentive to our guests to ensure that every meal will be served on time. Meanwhile, you are right about not letting the guests feel the tension in our operations side. We will surely look into this matter and advise the concerned departments so as to avoid the same scenario in the future.

Thank you very much and we hope to see you soon!
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Manila, Philippines
1 review
Reviewed 11 June 2014

Weve been there at club balai again last day. the facilities and amenities are so good. Its been our fifth times here actually. Unfortunately, my family members got a stomachache maybe because of the quality of water they offered to us during dining and it also taste like a rust. I wonder where are those water came from. I hope the management will take action on this because its a health issue and they should be very particular with what they offer to their guest.

- Zeany

Stayed June 2014, travelled with family
Helpful?
Thank Zeany S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Irene Nympha C, Customer Service Officer at Club Balai Isabel, responded to this review, 2 July 2014
Dear Ms. Zeany,

We sincerely apologize for the inconvenience. We will take this matter seriously and perform the necessary measures in order to ensure the quality of the water we use in the resort. Rest assured that all of our water systems will be immediately checked to avoid the instances that you mentioned.

Thank you very much and we hope to see you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philippines
Level Contributor
149 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 30 May 2014 via mobile

We took a weekend road trip in Batangas and had an overnight stay in Balai Isabel.The rooms are well maintained,comfy and really nice.Foods is tasty and has a wide variety to choose from.We were amazed with the bar entertainer.She sings really,really good though I'm not quite sure if she performs there regularly.We took an early morning stroll,rented bicycles and roomed around the resort.Most patronizers were still asleep so we had the resort all by ourselves.The serenity plus sunrise was invigorating.Taal lake is visible from the resort,thus,makes a stunning view worth capturing.The only downside for me is the beach/seashore area.Yes,the resort has a white sand beach but it wasn't that impressive in terms of swimming purposes so we opted for the swimming pools instead but over all we had a remarkable experience.

Stayed March 2014
Helpful?
Thank elianj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Irene Nympha C, Customer Service Officer at Club Balai Isabel, responded to this review, 2 July 2014
Dear Ms. elianj,

Thank you for your nice feedback that really warms our hearts and makes us want to do better. You are right about the lake shore not being suitable for swimming. In fact, we do not recommend swimming at all like we did in 2007 when the resort opened. The degradation of the lake is brought about by factors not within our control. However, our advocacy is centered on saving the precious water of Taal Lake and we are enlisting the help of like minded people in Batangas. Again thank you and we look forward to welcome you back in the resort soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Club Balai Isabel

Property: Club Balai Isabel
Address: Taal Lake | Banga, Talisay, Luzon 4220, Philippines
Region: Philippines > Luzon > Calabarzon Region > Batangas Province > Talisay
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Talisay
Price Range (Based on Average Rates): £
Hotel Class:3 star — Club Balai Isabel 3*
Number of rooms: 228
Official Description (provided by the hotel):
Right on the shores of the world-famous Taal Lake and across from its volcano is a place where you can relax, connect and be with nature. Club Balai Isabel offers an option for an active lifestyle with all the comforts of city living. A mere fifteen minutes from the Tagaytay ridge, it offers an up-close and personal view of the lake and its world-famous volcano. ... more   less 
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Also Known As:
Club Balai Isabel Hotel Talisay
Hotel Balai Isabel
Club Balai Isabel Talisay, Batangas, Philippines

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