We stayed at the White Horse nearly 2 years ago and really enjoyed it. My overwhelming feeling now is that it is run down and tired. The carpets needed a clean, the bedrooms are small, the duvet had an iron stain on it, tea and coffee thrown into a pot and put on the side, very poor TV access, no phone signal, a horrid smell on the stairs, the toilet bowl stained and the shower still wet from use. We were at the front of the hotel and had all the smoke from the outside tables drifted straight into our room.
The staff weren't very friendly the food was OK but nothing special, and at breakfast I complained that the smoked Haddock was off (it stank) the manager said he would tell the chef, and no one came back to me, or in fact said another word to me about it even on check out! 2 ladies walked in for an ad hoc breakfast and wanted cream with their coffee, the manager again said they didn't give cream with coffee! They are next door to the village shop - go and buy some if it is what your customer wants.
Throughout breakfast I heard the bar staff and the manager complaining that people were coming in to watch the football and only buying one pint and making it last all evening - at £3.60 a pint I am not surprised. I think it would be good for the owners/managers to remember why they run this hotel and to consider if they actually want the customers they obviously need, or to get out and let somebody else do it better.
We won't be going back.
- Official Description (provided by the hotel):
- Seaside pub set on the beautiful North Norfolk coast, Two AA rosette restaurant and 4 star accommodation. ... more less
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- Also Known As:
- The White Horse Overstrand, Norfolk