We arrived mid-afternoon at The Craven Arms, which is situated some way out of Giggleswick proper - right on the A65. We enjoyed a less-than fulsome welcome from a young lady who it transpired had been working there less than a week and had seemingly been left in charge of the place. We were led through a strange-smelling annexe to a room right out of the back of the property that seemed more like a cell than a B&B room. Road noise was considerable and the room was frankly depressing so we eventually asked to be moved. After discussions with the landlord we were offered an upstairs room that was smaller but at least had a view of the main road and some light. The smell of air fresheners hung heavy in the air, masking something nastier-smelling. The bedding was not ready but as we were going out to a wedding reception for the evening we didn't mind as the landlord assured us that the bed would be made and the travel cot from our previous room would be brought up and placed in the new room. We left the place on that basis. Upon our return at around 2330 we were all tired and ready for bed. Imagine our surprise that the promises of bedding and travel cot were false. When requesting an explanation from the landlord (when he had finished serving all the locals left in the bar) he refused to take any responsibility, blaming 'the girls' that he had asked to sort out the room for him. We then went through the farcical situation of the landlord and one of 'the girls' putting the bedsheets on around us as we prepared baby for bed. Once we had the room back to ourselves we then were kept up at night with the conversation from another room coming through the walls. The next morning's breakfast was served in a friendly manner though was pretty average. The landlord was nowhere to be seen, leaving it to us to check out and to try and obtain a discount for the frankly pathetic performance the previous night. We were offered a paltry £10 off our bill. I'm assuming from the reviews and the excuses the landlord gave us that these are teething problems of a new regime at this pub, but it just isn't acceptable. Bed and breakfast is pretty simple; if at least one of those two isn't working then there's really not much hope...!
- Official Description (provided by the hotel):
- We are a family friendly free house with real ales, great food & eight letting rooms. The Craven Arms is situated in the Yorkshire Dales on the edge of the beautiful village of Giggleswick & near the popular market town of Settle. The Craven Arms is the perfect base to explore the Yorkshire Dales and the Forest of Bowland & ideally placed for guests wishing to take up 'The Three Peaks Challenge'. Other popular activities include road & mountain biking, caving, climbing & paragliding. Giggleswick station is a two minute walk away & Settle station being the start of the famous & picturesque Settle to Carlisle line. ... more less
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- Also Known As:
- The Craven Arms Giggleswick, Yorkshire