We stayed here for one night whist attending a wedding at Wasing Park. Upon arrival we were checked in by a very harrassed lady who informed us that our room wasn't ready (we were early) but we were able leave our bags in the room. There were a team of 3 people cleaning rooms at a frantic pace and it appeared just this one lady manning check in and the bar.
We returned after the wedding at 11.30pm and decided to grab a night cap to take back to our room (which I have to say was very clean and comfortable) but we were informed by the same lady who had checked us in that the bar was now closed. The paperwork in the rooms state the bar is available to guests until midnight and there were people still sitting in the main bar finishing their drinks. After informing us it was closed she turned her back on us and went and stood at the entrance to smoke, we politely pointed out that the paperwork stated the bar was available until midnight and she replied 'I can shut the bar whenever I like and its shut now'. I have to say we were disappointed and felt that she was being difficult. Whilst empathising that she had probably had a long day and had had enough of guests demands we felt that the hotel should of had more staff working if the result of just having this one person is rudeness to paying guests.
The next morning at breakfast it was again the same lady manning check out and taking breakfast orders and running the dining room. Breakfast was lovely and fairly prompt considering how busy it was, no complaints there.
The room was very comfortable and overall the hotel had a nice feel about it but we felt that it was understaffed and the only member of staff that was available was totally overworked and rude as a result. What a shame, don't think we'd return.
- Official Description (provided by the hotel):
- Welcoming you to the wonderful Berkshire countryside is The Hind's Head - a beautifully restored 15th Century coaching inn in Aldermaston. With fresh food, real ales on tap and 15 superb bedrooms, the pub promises a great place to dine, drink and stay. ... more less
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- Also Known As:
- Hinds Head Hotel Aldermaston