Myself and my family stayed at this hotel as we were attending a wedding at Bradfield College nearby. On arrival we were given our keys for our rooms on inspection of our double room we walked in to find the room extremely small not enough room to swing a cat in it and very outdated and some parts very dirty and in desperate need of modernisation. Once unpacked and after a 4 hour journey to the hotel we went down to reception to book for us all to eat at the restaurant where we told by staff that we were unable to order food as the chef was tired and was taking a nap but to come back in a couple of hours, this meant 15 of us all having to walk to the nearest pub to find some food. When returning to the hotel at 10pm we were then told they were now ready to take our order what an absolute joke. On the second day I was getting ready for a wedding and I decided to take a cold shower to wake me up however ended up getting scolded by the shower as no cold water came through the cold tap just scolding hot water so beware when taking a shower, on complaining at reception the staff confirmed that there was no cold water and apologised and offered the use if another room but only had twenty minutes as the next guests would be arriving.
Would also recommend you bring plenty of money as when ordering 3 small glasses of Pepsi it cost me £10.80 meaning a glass of coke cost over £3.30.
When complaining about our stay we were promised a manager would contact us to deal with this 4 days later and we are still waiting for a call back all I can say is if you have any sense you would never book to stay at this hotel and they need to change the name from comfort hotel to faulty towers.
- Official Description (provided by the hotel):
- Located less than 5 minutes’ drive from Junction 12 of the M4, Flexistay Reading West Aparthotel is ideally situated for business and leisure guests. Reading town centre is just a 20-minute drive away and the towns of Newbury, Basingstoke and Theale are also nearby. For business guests, the aparthotel is just a 25-minute drive from the Thames Valley Business Centre and 16 minutes from Green Park Business Park. Reading has excellent transport links with a regular train service to London Paddington and Waterloo. Heathrow Airport is under 35 miles away and can be reached by car, bus or train. The aparthotel is located at the edge of the North Wessex Downs: an area of outstanding natural beauty featuring dramatic landscapes, heritage sites and conservation areas. Here you will find many walking, cycling and riding routes to explore. For horse racing enthusiasts, the Windsor, Newbury and Ascot racecourses are all within easy reach. The aparthotel is also ideal if you are visiting the Reading Festival and prefer home comforts to camping. The accommodation comprises a selection of single, double and twin rooms, all with ensuite, flat screen cable TV, trouser press, hairdryer and a dedicated work desk. Flexistay Reading West Aparthotel is one of our most recent acquisitions and will soon be offering a range of additional facilities, including a restaurant, sports bar and 24-hour self-serve breakfast. In the interim, you can enjoy complimentary breakfasts during your stay. ... more less
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- Also Known As:
- Comfort Inn Reading
- Reading Comfort Inn