My partner and I stayed for 3 nights in a bungalow suite. The natural environment around the hotel is amazing, and conducive to taking contemplative long walks. There is no beach, but the cacti and gentle hills are great. It was truly relaxing and a totally different type of place than your average resort. Our bungalow was wonderful, with a mesmerizing view out the back porch. It was extremely comfortable with 2 large TVs and very comfortable furniture and nice amentities. There was a plush white fur rug in the living room area that was fantastic to walk on barefoot. So soft! The staff (with one exception written about below) were all very friendly and attentive to our needs. We had several treatments at the spa which were all nice, and the spa itself was in a beautifully designed building. The restaurants were also great with fantastic staffs and good food.
The reason I give 4 instead of 5 stars for this magical place are several. Even though the restaurants are both great, it is very difficult to get any light simple food at the resort, which is what we craved after a few days of heavier cuisine. The informal restaurant has basically a scaled down menu of the more formal restaurant so it does not really offer much of a difference from the formal restaurant. It would have been nice to have had the option to order empanadas, gormet pizza, etc... for lunch next to the pool or in the informal restaraunt. The treatments at the spa while relaxing were overpriced even in comparison to treatments at other international resorts at the the same price level. It would have also been nice if the hotel would volunteer a list of optional excursions that it could help you arrange as the resort is in a relatively secluded location.
Finally we went to the lounge our last full day and had horrendous service. The lounge was barely occupied and fully staffed. It took 5 minutes for a menu to be presented and then we sat around for 10 minutes waiting to order. Finally after seeing several people who arrived later than we did have their orders taken, we walked out. At this point a man in a jacket who had been fluffing pillows (who I assume was the lounge manager) followed us out and asked if we would like to order. I told him that frankly we no longer had time as we just wanted to stop in for a quick drink before dinner and that I found it was very rude that we were ignored. His response was to shrug his shoulders and walk back in. With the amount of money we were paying per night this was not an acceptable response especially when many of the people who were being waited on while we were being ignored did not even appear to be resort guests. In a place of this calibre, I would expect any staff member (not just a manager) to make an inquiry about if we were guests to see if at a minimum a written apology could be slipped under our door while we were at dinner to smooth things over. We did not complain to the general manager as this is not our style and we didn't want to spend the short amount of time we had left dwelling on an unpleasant experience.
Overall we really enoyed the Fasano and would stay again. In fact, we have agreed that if we are anywhere even vaguely close in South America we will try to go back to the resort for a whole week. Other than the single incident in the lounge, all of the other things I cite as things that I would change come out to be slight small suggested improvements rather than true complaints. The architecture is amazing, the staff outside of the lounge is great, and natural environment is unique and wonderful.
- Official Description (provided by the hotel):
- The Fasano group’s international expansion begins in Punta del Este, with the hotel Fasano Las Piedras in one of the most extraordinary locations in Uruguay. The Fasano family brings its century old tradition in fine cuisine and in the art of serving to its new development in Punta del Este, one of the most elegant coastal towns in South America. Located in La Barra, the hotel Fasano Las Piedras was projected on an area overlooking the Maldonado River, with breathtaking views and surrounded by exuberant nature where you can enjoy one of the most spectacular sunsets of the Uruguayan coast. Architecture and interiors designed by Isay Weinfeld, also responsible for the hotel Fasano São Paulo, the project rescues the elegance of this countryside property once owned by the traditional Braun family. ... more less
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- Also Known As:
- Hotel Fasano Punta Del Este Uruguay/La Barra