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Hotel Fasano Punta del Este
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Reviews (194)
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20 - 25 of 194 reviews
Reviewed 8 July 2014 via mobile

Me and my wife spent there almost 5 days out ot the season, in the Winter, and although it was cold, it was a great experience!

The place is amazing itself with a beautifull landscape, an the hotel is harmonized with that! The infrastructure is also excellent and the service was perfect!

I hate mosquitos as most of people does and what I can tell is that during the winter there is none!

The Spa swiming pool is perfect with an incredible view. The gym is also very well equiped! Sauna was great!

Well the food is also something very good there.

For sure we will be back with our doughter out of the summer season, in order to be able to it all!

And for te bike lovers as me, they have nice bike to ride there!

Stayed: July 2014
Thank Flavio D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HCuello, General Manager at Hotel Fasano Punta del Este, responded to this reviewResponded 28 July 2014

Dear Mr. Flavio,

On behalf of our entire team, we thank you for taking your time to write this wonderful review about Hotel Fasano Punta del Este.

It is always a satisfaction to receive our guest's appreciation.

It is our hope that you will give us the opportunity to serve you even better in the future.

Kind regards,

Hermes Cuello
General Manager
Hotel Fasano Punta del Este

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Reviewed 16 February 2014

The place is amazing, perfect for a total rest, and the staff is absolutely charming, not to talk about the exquisite restaurants we had the pleasure to have diner at.
But food is expensive, mostly the snack very pricey for what it is.

  • Stayed: February 2014, travelled as a couple
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Thank fullofher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EHazi, Assistant to the General Manager at Hotel Fasano Punta del Este, responded to this reviewResponded 17 February 2014

Dear Guest,

we appreciate your comments regarding your stay at Hotel Fasano Las Piedras, Punta del Este. It is always a pleasure to receive positive feedback.

We look forward to serving you in the future.

Sincerely,

Elizabeth Házi
Assistant to the General Manager
HOTEL FASANO LAS PIEDRAS

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Reviewed 17 January 2014

I've had wonderful experiences with the Fasano franchise in both hotels and restaurantes. Fasano Boa Vista, for example, is an outstanding hotel in its niche. Fasano Rio is also a great hotel.
As such, I had great expectations from this property given the location, proposal and price tag. I am sorry to say that expectations were far from met.
Service is lackluster, you feel like you are being attended by a bunch of interns who are there for the season (I went in high season, January 2014) with no "adults" around. Someone in my party asked for the manager and was told there was none there. Quite shocking during the only 3 months in the year that this hotel makes money probably. To give some examples we asked for some simple things, like extra towels, which never were delivered. We asked for ice which took 45 mins to get to our room after 2-3 calls to room service. And we asked for removal of trays at 10pm which only showed up at midnight. Honestly if you do go there don't ask for room service. Worst experience ever.
And then there were the mosquitoes. For 3 days during our 5-day stay it was impossible to go outside without getting devoured by mosquitoes. I mean clouds of mosquitoes, like in a cartoon. Hotel staff would "wash their hands" and say that mosquitoes are brought by the wind from the properties around.
If you want to stay a couple of days slapping yourself and constantly spraying your kids with repellent, this is the place to go during the summer.
All in all, extremely overrated and not worthy of the Fasano brand.
The only good thing imho is the food, particularly in breakfast.

Room Tip: Don't go there.
  • Stayed: January 2014, travelled with family
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5  Thank Rodrigo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EHazi, Executive Assistant at Hotel Fasano Punta del Este, responded to this reviewResponded 6 February 2014

Dear Guest,

Thank you so much for telling us about your stay at the Hotel Fasano Las Piedras, Punta del Este.

We would like to take this opportunity to offer our deepest apologies for the inconveniences you have experienced with us.

We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

Yours sincerely,

ELIZABETH HAZI
Executive Assistant
HOTEL FASANO LAS PIEDRAS

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Reviewed 13 January 2014

I´m evaluating this hotel according to it´s price tag. Meaning that expectations were really high.

First of order of the day, mosquitos. We stayed for 4 days, in the night of the first day we had some heavy rain during the night, aproximately 36 hours after the rain, the property was infested with clouds of mosquitos (I really mean clouds, cartoon style, never saw so many). We were forced to wear a repellent just to do the basic stuff, like getting out of the room. The breakfast restaurant (Las Piedras) was infested with flies as well. The information we had at the check-in desk was that they were out of insecticide to use it in the property, so they could control the infestation. If you wan´t to pay US$ 800 a night to spend your vacations thinking of creative ways to avoid mosquito bites... that´s the place.

That said, the property itself like in facilities, service, food:

- Even with state of the art horse riding facilities - horses are not avaiable to hotel guests
- The kids club, boosting some dvds, books and toys is only adequate, and you would expect more - The one you see in Fazenda Boa Vista beats that one to the ground
- The pool, while it´s beatifull and the surroundings are really nice (when not infested by mosquitos), It´s not adequate for kids, The access is some inclined rocks that can be slippery when wet. Also during the first day my nephew had an accident with one of those rocks, no one from the staff prompted to help. The pool itself also has some sharp edges with rocks that can result in accidents.
- The room service provided for the one and only Caprese Salad without tomatoes I saw in my life. Also, even after asking two times for someone to come and take the dishes, no one showed up. The "alternative" version of the salad was tagged at US$ 40 - Some greens and a single piece of buffalo mozzarela.
- The minibar in the room did not work, and made some strange noises during the night (I would advise to stay away from suite 27).
- The closet had some serious issues with drawers and doors that did not open or close at all.
- While they may fail to get rid of the mosquitos, be sure someone with a Grasshopper will show up at 8 am right next to your door.
- The so called private beach is a hoax. It´s a sand box next to a dirty river.
- The Fasano restaurant (also infested with mosquitos last night), will boost some really simple food at stravagant prices that don´t match some basic quality standards (making a review for that as well).

That said, here is what you will find thats nice:

- Driving the golf cart around the property is fun (and when in high speed is possible to avoid mosquito bites)
- The quality of the breakfast is one the best I´ve seen, products are really nice and well presented
- The room itself (ignoring the above problems) is cozy, the bed is luxuryous and really confortable
- The views are great
- The property itself is very calm, and you will rarely cross with other guests, making for a very unique hotel experience (in this sense)

  • Stayed: January 2014, travelled with family
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4  Thank Roberto M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EHazi, Executive Assistant at Hotel Fasano Punta del Este, responded to this reviewResponded 6 February 2014

Dear Guest,

Thank you so much for telling us about your stay at the Hotel Fasano Las Piedras, Punta del Este.

We would like to take this opportunity to offer our deepest apologies for the inconveniences you have experienced with us.

We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

Yours sincerely,

ELIZABETH HAZI
Executive Assistant
HOTEL FASANO LAS PIEDRAS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2013

Fantastic hotel. Great structure, extremely confortable bed and rooms with a spectacular view. If you want to relax it’s hard to find a better place. The swimming pool is also great and each guest has a golf car to explore all the place. The staff is very helpful and we loved all their suggestions. There are two restaurants, but the best (Fasano) is open only on weekends, so unfortunately we couldn’t have our dinner there. The hotel is not near the beach or the city so it’s better if you have a car. We’ve chosen this hotel to celebrate our anniversary and it was definitely the best choice.

  • Stayed: September 2013, travelled as a couple
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1  Thank brasiliatraveler2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EHazi, Assistant to the General Manager at Hotel Fasano Punta del Este, responded to this reviewResponded 7 January 2014

Dear Guest,

We appreciate your comments regarding your stay at Hotel Fasano Las Piedras. It is always a pleasure to receive positive feedback.

I will share your comments with our team, who I am certain will be encouraged by your remarks. At the Hotel Fasano Las Piedras we continuously strive to meet your needs and expectations.

Thank you again for sharing your experience, and we look forward to serving you in the future.

Sincerely,

Elizabeth Házi
Assistant to the General Manager
HOTEL FASANO LAS PIEDRAS

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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