We expected, as promoted, a self-contained 3 bedroom apartment. It had no washing machine, dishwasher, and the oven was broken. There were various other shortcomings which individually were small but collectively substantial. The landlady spent 4 days (by text - she refused to talk, or meet) telling us we weren't using the oven properly. Even on day 4 she asked if we had turned the switch on at the wall. When she finally got an engineer out, it was confirmed as broken. After one week it was still not fixed. My daughter was ill, yet the landlady - Gayle [--] - felt it was "ridiculous" that we would not eat out on our holiday (obviously her solution to the broken oven). There were literally dozens of other issues with the apartment that she refused to listen to. When she eventually agreed to a chat on the phone, 3 times she screamed at me, such that my children could hear her from where they were in the apartment. Never in all my years of holiday making have I come across a more unreasonable, unsympathetic and nasty individual as we encountered here in Cape Town. It basically ruined our holiday as we had to leave the apartment 2 weeks early due to its shortcomings - which fell short of how it had been promoted - and her extremely rude demeanour which severely tainted our experience there. It became untenable for us to remain there. Hugely upsetting and disappointing that a holiday we had so looked forward to could be so badly affected in this way.
|How easy was it to book the property?||Overall condition of the property|
|Bedding & mattresses||Kitchen & utensils|
|Bathroom cleanliness||Other facilities & amenities|