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“It's as good as you make it”

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Wyndham Reef Resort
Ranked #1 of 1 Hotels in East End
Certificate of Excellence
Missouri
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“It's as good as you make it”
Reviewed 28 April 2013

My wife and I visited the Reef Resort to celebrate our 4-year anniversary. If you stay at this property, you will have as much fun and enjoy it as you make it. The property is by no means luxurious; however, it is fine. It is definitely more of a timeshare/apartment construct (perhaps even a "motel) than a hotel resort. Our room was rather small; there were few "extras" (no fridge, no free internet, no free local calls). There was a safe in the closet that was free to use. The view from the balcony of our room was stellar; the view from the balcony is what makes this property worth staying at. However, the balcony to our room was shared with the room next to us. I didn't care for that. I was startled a bit when, thinking I was alone on my balcony, heard a voice next to me say "that's a nice view, huh?" I was like, "what the ..." and looked to my left only to see a man standing next to me. Not cool.

The beach side bar is rather small and the staff rather unattentive and rude. The property manager was kind and seem genuinely sorry that we experienced some rude service by the bar staff. The dining areas (one a larger upstairs restaurant and the other an small, indoor downstairs location) served adequate food. As with the lodging area, the dining accomodations were nothing stellar - just adequate. The pool on the grounds is nice and has a nice view of the sea. The property is very isolated - which is nice if you want a vacation where you truly get away from it all (which is what we wanted; thus we enjoyed this property a lot). We got particular enjoyment seeing the crabs scurrying across the street from the beach area to the forest area during the dark hours. However, when you look out on the horizon at the terrain in front of the hotel, you feel like you are looking at some vast lagoon in Saigon during the Vietnam War! There is a small strip center across the street that had a Dunkin Donuts (free wi-fi) with reasonably priced breakfast items (this is where we ate breakfast every morning), a bodega (this is where we bought bottled water, snacks, stamps, etc.) and a souvenir store (which is where I bought my wife an overpriced bikini that she just had to have because it was "cute"). There is a great restaurant nearby -Tukkas - that will come and pick you up and drop you off. The food there was excellent. There is also a local company, Tropicana Tours, that provides tours for a reasonable cost - and they will pick you up from the Reef Resort and take you around the island. The driver we had was nice and even took us on a short diversion to Popeyes (yes, there is a Popeyes Chicken in Georgetown). The Tortuga Rum Co. (ask for free samples of the rum cake) and the Turtle Farm were nice. The visit to Hell was o.k. but can be skipped - all you do is look at an open field for 2 minutes and then get ushered into a souvenir shop.

In all, this is a place to go to sleep, eat, lay on the beach, and not give a care about anything else.

  • Stayed July 2012, travelled as a couple
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Helpful?
15 Thank curacaovisitor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JakeMorgan72, Head Concierge at Wyndham Reef Resort, responded to this review, 3 May 2013
Thanks for taking the time to leave a review, all feedback is greatly appreciated and can only help us better improve our overall guest experiences.

Please note that below review is not referring to a unit managed or owned by theReef Resort. The unit you have stayed in is privately owned and was not rented through an agent for theReef or theReef Resort or its website directly. Our website thereefdotcom will only list the amenities that can be found in one of our units. We would also like to note that all units at theReef do have a refrigerator and all amenities from soaps to papertowel, dishwashing liquid, etc. depending on the room and kitchen type chosen.

Again thank you for the feedback on the resort. I’m very disappointed to hear that you found the service of some of our staff lacking and I’m glad you reported that instance to our duty manager to have it resolved.

Last year we replaced our entire WiFi system and are now able to offer some of the fastest and most reliable broadband on island. Our feedback shows that our guests prefer to have internet of this quality for a nominal charge. Internet passes can be obtained from 1 hour up to 2 weeks.

In regards to general issues:

Unfortunately, local phone calls are not toll free in the Cayman Islands. The phone providers on the islands do charge for all calls. However, our full time concierge service is there to make any and all arrangements for your excursions. As such there is no need to pay for any local calls.

We are really glad you enjoyed our peaceful, secluded location and would love to welcome you back in the future.

Best Wishes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
Boston, Massachusetts
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 28 April 2013

A nice place, 45 mins away from the airport. I think an area that will be developed in the next years to come. There are two resorts next to each other, that is all. Over the road, an Italian restaurant, a clothes shop and a supermarket. The Reef is really for owners, and is geared for owners. We rented, probably from an owner, all through Jet Blue. Everything at the resort is free for owners and a fee for non owners. Water aerobics is $5, etc. Every thing seems to be an extra fee. We joked that if we sneezed at the bar, we would probably get a bill for a dollar.

Friendly staff all round, great bar staff too, very helpful inside as well. You do not feel cramped at all, and the beach is yours, the pool is yours, there were not many people there, it was nice and quiet. Red Sail water sports next door, was great for diving and all water sports. Better water sports next door too, Red Sail lets you take the boat on your own, but the water sports guys at the Reef want to accompany you.

Kitchenettes were great, but only one grill on site. Most pools were just too shallow, with only one pool at 6 feet, the rest all at 4 feet. My kids spent all their time in the 6 foot one. Airport transfers were expensive, $20 p/p each way. I think next time, we would rent a car from the airport. We ended up renting a car.

Restaurants are expensive on the island, everyone has added 15% already. For 5 of us, at normal restaurants, over $200.00 a meal. We searched the local restaurants, fresh fish, local spices, $80.00 a meal no automatic 15% so we tipped well. Specifically look for a liquor store called Water Boyz up from the botanical garden, there is a restaurant behind it, Kurts I think it was called, very good!

At the Reef, I do not recommend the all inclusive. You still get a bill that you have to sign for everything, and they want a tip again! It is not all inclusive, it is like an attempt at all inclusive. Just do it on your own, it is easier.

Room Tip: Lower numbered room are nearer the pools, bar & restaurant. The higher you go, the longer the wa...
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  • Stayed April 2013, travelled with family
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Helpful?
1 Thank TerribleTrouble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 25 April 2013

Really enjoyed our stay at The Reef Resort in Cayman. The room was clean, the bar was great, and the staff was very helpful. Especially the front desk manager, Morgan. He helped with anything we needed, while we were there. I would recommend this place to all of my family and friends, and will definitely be back!

  • Stayed May 2012
    • Value
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Helpful?
Thank Lboydbutterfly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
toronto
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 April 2013

We had our renewal and honeymoon at the reef and can't say anything else then excellent!! the staff is so friendly and helpful, the reef is quiet and relaxed, a little heaven on earth.
we will def. go back one day with the family, just got back last weekend and missing it already!

Room Tip: we had a room on the third floor, amazing views!
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  • Stayed April 2013, travelled as a couple
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Helpful?
1 Thank scodutch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Hollywood, California
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 23 April 2013

We stayed 7 nights at The Reef and we can't wait to return. The rooms are clean, the beds comfortable & fit our needs. All the rooms face the ocean. We had a small patio with two chairs and a small table. We had a small refrigerator and microwave in our room along with dishes, glasses & silverware. There is a supermarket across the street that has everything that you would want. The restaurant on premises has a variety of great tasting food. The view of the ocean is amazing. We opened our drapes every morning and kept them open all day to view the sand and ocean. Our room was near one of the pools and jacuzzis. We would snorkel from The Reef's dock on the right side to the hotel next doors dock. We saw a real assortment of tropical fish. The entertainment is high quality. We are now big fans of The Barefoot Man and Hi Tide. We have a number of their CDs and play them at home. We rented a car and learned to drive on the left side of the road. Visited Rum Point, Turtle Farm, Stingray City, etc. Lots to see and do.

  • Stayed April 2013, travelled as a couple
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Helpful?
3 Thank ellendeette14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George Town, Grand Cayman
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 19 April 2013

I have spent my 26 birthday at The Reef.
And its been amazing staff they have.
So helpful,food was good.
So many things to do so little time.
I am definitely coming back..
As this was one of the most great experience I have ever made so far.
We were lucky that we saw some off the baby turtle get hatched and get back to the sea.
It was great scene I have ever captured .

  • Stayed September 2012, travelled as a couple
    • Value
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Helpful?
1 Thank Ruby Ann R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 16 April 2013

We just got back from a fantastic week at the Reef and I wanted to share an experience that makes this place so special for us. We first visited the Reef in 2010, and instantly fell in love with the resort. We had visited several other islands, and Mexico staying at all inclusives. When we got to the Reef we knew we had found the type of resort we had always been looking for and have been back every year since. We really value the quiet, smaller type of resort that the Reef represents, plus every room is ocean front with incredible views of that gorgeous Caribbean right outside that we never get tired of watching. This year the weather was perfect, which made the snorkeling ideal, which made it all worthwhile. What I really wanted to mention was an act of kindness by a resort manger that really showed the difference to us. All throughout the week my uncle, who was staying with us, had been joking with the night manager Sekar. They would tease each other and it just added a nice interaction and made everyone feel recognized in a nice way. On our last night we had dinner at the beach bar and Sekar once again went way out of his way with a gesture of generosity that we'll long remember. We had heard other guest , who come back to the Reef,say that they feel like family and now we know why. All of the people at the Reef are so welcoming and helpful, in their own unassuming way, that it does feel like a homecoming when we walk through the front doors.

Room Tip: Don't miss the nightly live entertainment. It's low key and a nice way to end the day
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  • Stayed April 2013, travelled with family
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Helpful?
4 Thank Ron S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Wyndham Reef Resort

Property: Wyndham Reef Resort
Address: 2221 Queens Highway, PO Box 30865 | Colliers, East End KY1-1800, Grand Cayman (Formerly The Reef Resort, A Wyndham Affiliate)
Region: Caribbean > Cayman Islands > Grand Cayman > East End
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in East End
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Wyndham Reef Resort 3.5*
Number of rooms: 152
Official Description (provided by the hotel):
Wyndham Reef Resort is the only ALL BEACHFRONT, ALL SUITE RESORT WITH AN ALL-INCLUSIVE PROGRAM ON GRAND CAYMAN. The white sands of Grand Cayman are your welcome mat and the crystal clear waters are your playground. Since all of our suites are right on the beach, you'll enjoy exploring, playing, snorkeling and diving, or soaking in the beauty just steps outside your door. This East End getaway, far from the crowds, provides a truly serene tropical escape. ... more   less 
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Also Known As:
The Reef Hotel Grand Cayman
Reef Hotel Grand Cayman
Reef Resort Grand Cayman
Wyndham Reef Resort Grand Cayman, Cayman Islands - East End

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